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- Tasks: Provide technical support for Windows OS and applications, troubleshooting issues on-site.
- Company: Join Adroit People, a dynamic company focused on delivering top-notch IT support.
- Benefits: Enjoy hands-on experience in a tech-savvy environment with potential career growth.
- Why this job: Perfect for tech enthusiasts wanting to solve real-world problems and enhance their skills.
- Qualifications: Experience in phone support and technical service desks is essential; familiarity with Windows OS is a plus.
- Other info: This is an onsite contract role based in Dundee, Scotland.
The predicted salary is between 28800 - 48000 £ per year.
Greetings! Adroit people is hiring.
Location: Dundee, Scotland, UK.
Employment type: Contract
Work type: Onsite.
Key Skills:
- SCCM - Client troubleshooting
- Windows OS/Application troubleshooting
Technical Requirements:
- Phone support experience necessary.
- Technical Service desk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Windows Operating systems
- Clients: Windows XP, Windows 10
- Servers: Windows 2008/2012/2016
- Knowledge of Active Directory
- ITSM ticketing tools such as ServiceNow, Remedy, HP Service Center, Peregrine Service Center
- Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox)
- VPN and remote dial-in users
- Support for laptops, desktops, and printers of all models
- PDA and Blackberry support
- Others: Adobe Acrobat and other common desktop applications like WinZip
Deskside Support Technician employer: Adroit People Limited (UK)
Contact Detail:
Adroit People Limited (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as SCCM and various remote desktop applications. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common troubleshooting scenarios related to Windows OS and applications. This will help you articulate your thought process and approach to resolving issues when asked during the interview.
✨Tip Number 3
Since phone support experience is crucial, consider conducting mock interviews or role-playing scenarios where you provide technical support over the phone. This will enhance your communication skills and prepare you for real-life situations.
✨Tip Number 4
Network with current or former employees in similar roles, especially those who have worked in technical service desks. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Deskside Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially with Windows operating systems and troubleshooting. Include specific examples of your work with SCCM and ITSM ticketing tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and phone support experience. Mention your familiarity with remote desktop applications and how you can contribute to the team at Adroit People.
Highlight Technical Skills: In your application, clearly list your technical skills related to the job description, such as knowledge of Active Directory, VPN support, and proficiency in MS Office Suite. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Deskside Support Technician.
How to prepare for a job interview at Adroit People Limited (UK)
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows OS and troubleshooting. Be prepared to discuss specific instances where you've resolved issues using SCCM or remote desktop tools, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Employ a systematic approach when discussing past technical challenges. Use the STAR method (Situation, Task, Action, Result) to clearly outline how you tackled problems, showcasing your disciplined problem-solving skills.
✨Familiarise Yourself with ITSM Tools
Since knowledge of ITSM ticketing tools is crucial, brush up on your experience with platforms like ServiceNow or Remedy. Be ready to explain how you've used these tools in previous roles to manage and resolve support tickets efficiently.
✨Prepare for Phone Support Scenarios
Given the emphasis on phone support experience, practice common scenarios you might encounter. Think about how you would handle difficult calls or technical issues over the phone, ensuring you convey patience and clarity in your communication.
