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- Tasks: Provide technical support and troubleshoot application issues for users.
- Company: Join a global talent acquisition team in a dynamic IT environment.
- Benefits: Flexible work schedule with 50% remote work and competitive pay.
- Why this job: Kickstart your career in IT while making a real difference for users.
- Qualifications: Technical background and multilingual communication skills are a plus.
- Other info: Great opportunity for entry-level candidates with a passion for technology.
The predicted salary is between 30000 - 42000 £ per year.
Location – Chester, UK (50% work from home & 50% from onsite)
Role Type: Contract (6 months)
Responsibilities:
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (French/ Spanish /Portuguese)
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective team player: Openly and willingly shares ideas, knowledge, and expertise. Communicates constructively. Willingness to learn new skills and be open to consider different ideas and alternatives.
Seniority level: Entry level
Employment type: Contract
Job function: Information Technology
Industries: IT System Training and Support and Software Development
Service Desk Analyst in Chester employer: Adroit People Limited (UK)
Contact Detail:
Adroit People Limited (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Chester
✨Tip Number 1
Get your tech skills sharp! Brush up on your Service Desk knowledge and make sure you're comfortable with troubleshooting. We want to see you confidently explain technical issues to end users, so practice makes perfect!
✨Tip Number 2
Show off your communication skills! Whether it's in French, Spanish, or Portuguese, being multi-lingual is a big plus. We recommend preparing some scenarios where you can demonstrate your ability to communicate effectively in different languages.
✨Tip Number 3
Be ready to juggle tasks! The role requires prioritising problems and handling multiple requests at once. We suggest practising how to manage your time and set priorities, maybe even using some tools to help you stay organised.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your team player attitude and willingness to learn new skills in your application. We’re all about collaboration and growth here at StudySmarter!
We think you need these skills to ace Service Desk Analyst in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical service desk background and any experience with ServiceNow. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst position. Be sure to mention your multi-lingual skills and how they can benefit our team.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional. We love candidates who can explain technical info simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adroit People Limited (UK)
✨Know Your Tech
Brush up on your technical knowledge, especially around ServiceNow and common troubleshooting techniques. Be ready to discuss specific examples of how you've resolved application issues in the past.
✨Language Skills Matter
If you're multi-lingual, make sure to highlight this during the interview. Practice explaining technical concepts in the languages you speak, as effective communication is key for this role.
✨Prioritisation is Key
Prepare to discuss how you prioritise tasks and manage multiple responsibilities. Think of scenarios where you had to determine the urgency of a problem and how you acted accordingly.
✨Team Player Attitude
Showcase your ability to work well in a team. Share examples of how you've contributed to team goals and how you communicate constructively with colleagues. A positive attitude goes a long way!
