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For Companies At a Glance
- Tasks: Join our IT Service Desk team to provide top-notch support and troubleshoot tech issues.
- Company: Adroit People, a dynamic company based in Chester, UK.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for skill development.
- Other info: Great chance to grow in a fast-paced environment with a focus on teamwork.
- Why this job: Be part of a collaborative team and enhance your tech skills while helping others.
- Qualifications: Experience in technical support and fluency in multiple languages required.
The predicted salary is between 25000 - 35000 £ per year.
Greetings! Adroit people is hiring.
Location: Chester UK
Employment Type: Contract
Hybrid Working
JD for the role:
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills required:
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
Locations
Service Desk Analyst in Cheshire, Chester employer: Adroit People Limited (UK)
Contact Detail:
Adroit People Limited (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Cheshire, Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Adroit. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be troubleshooting IT issues, practice explaining complex problems in simple terms. We want to see how you communicate!
✨Tip Number 3
Show off your multi-lingual skills! If you're fluent in Spanish or Portuguese, make sure to highlight that during your conversations. It’s a big plus for the Service Desk Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Service Desk Analyst in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your technical skills, especially with ServiceNow, and any relevant experience in IT support. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your multi-lingual skills and customer service experience, and don’t forget to show us your enthusiasm for the position.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Adroit People Limited (UK)
✨Know Your Tech
Brush up on your technical knowledge related to IT service desks, especially troubleshooting common issues. Familiarity with ServiceNow is a must, so make sure you can discuss how you've used it in past roles.
✨Show Off Your Language Skills
Since the role requires fluency in Spanish and Portuguese, be prepared to demonstrate your language skills during the interview. Practice explaining technical concepts in both languages to show your versatility.
✨Customer Service is Key
Highlight your customer service experience. Be ready to share examples of how you've handled difficult situations or resolved conflicts, as this will showcase your ability to maintain customer satisfaction.
✨Team Player Attitude
Emphasise your teamwork skills. Prepare examples of how you've collaborated with others to achieve goals, and be open about your willingness to learn from colleagues and share your own knowledge.