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- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Adroit People, a dynamic company based in Chester, UK.
- Benefits: Hybrid working, competitive pay, and opportunities to learn new skills.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a collaborative team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support and fluent in multiple languages.
The predicted salary is between 25000 - 35000 £ per year.
Adroit people is hiring for a Service Desk Analyst in Chester, UK. This is a contract position with hybrid working.
Essential Duties and Responsibilities:
- Work as part of the Shift system on the IT Service Desk.
- Receive and handle requests for service, following agreed procedures.
- Provide 1st line support: troubleshooting of IT related problems.
- Promptly allocate calls as appropriate.
- Log incidents and service requests and maintain relevant records.
- Identify and classify incident types and service interruptions.
- Record incidents cataloguing them by symptom and resolution.
- Monitor queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Ensure SLAs are maintained.
- Assign tickets that are out of scope to Service Desk/Other Teams.
- Coordinate tickets that cross organizational boundaries to ensure customer satisfaction.
Skills Required:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian, and Portuguese.
- Excellent customer service skills.
- Ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Ability to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective team player: openly and willingly shares ideas, knowledge, and expertise.
- Communicate constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
Service Desk Analyst in Birkenhead employer: Adroit People Limited (UK)
Contact Detail:
Adroit People Limited (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Adroit. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your troubleshooting abilities and how you’ve handled tricky situations.
✨Tip Number 3
Show off your multi-lingual skills! If you’re fluent in Spanish and Portuguese, make sure to highlight this during your conversations. It’s a big plus for the role and can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Analyst in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your technical skills and experience in IT support, especially with ServiceNow. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've tackled IT issues and provided excellent customer service in the past.
Show Off Your Language Skills: Since we're looking for multi-lingual candidates, make sure to mention your language proficiency clearly. If you’re fluent in Spanish or Portuguese, let us know how you've used these skills in a professional setting!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Adroit People Limited (UK)
✨Know Your Tech Stuff
Brush up on your technical knowledge related to IT service desks. Be ready to discuss troubleshooting methods and how you would handle common issues. Familiarity with ServiceNow will definitely give you an edge!
✨Show Off Your Language Skills
Since the role requires fluency in Spanish and Portuguese, be prepared to demonstrate your language skills during the interview. Practice explaining technical concepts in both languages to show your versatility.
✨Customer Service is Key
Highlight your customer service experience. Think of examples where you successfully resolved a customer's issue or went above and beyond to ensure satisfaction. This will showcase your ability to communicate effectively and maintain a positive attitude.
✨Team Player Vibes
Emphasise your teamwork skills. Share experiences where you collaborated with others to solve problems or improve processes. Companies love candidates who can contribute positively to team dynamics and share knowledge openly.