At a Glance
- Tasks: Provide advanced support for a large-scale Inventory Management Ecosystem using Comarch.
- Company: Join Adroit People, a dynamic team focused on innovative tech solutions.
- Benefits: Remote work flexibility with occasional travel and competitive contract rates.
- Other info: Opportunity to collaborate with vendors and enhance your technical expertise.
- Why this job: Be part of a project that ensures platform stability and service continuity.
- Qualifications: Experience in L2/L3 support and strong troubleshooting skills required.
The predicted salary is between 45000 - 60000 £ per year.
Adroit People is currently hiring for a Comarch Developer-Network Inventory & Service Management.
Location: UK
Duration: Contract Remote with occasional travel requirement.
We are looking for an experienced L2/L3 Support Engineer to join our project team, providing Comarch development experience with advanced technical support for a large-scale Inventory Management Ecosystem (IME) based on Comarch. You will be responsible for triaging, diagnosing, and resolving complex incidents across resource inventory, service orchestration, configuration management, and data integration domains, ensuring platform stability and service continuity for our client operations.
- Provide L2/L3 support for the network inventory and service management platform, including troubleshooting of physical and logical resource objects such as cables, hardware, and GIS/address data.
- Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services.
- Support configuration management activities including analysis of technology domains, interface configurations, and connectivity modelling for active and passive network elements.
- Diagnose and resolve data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
- Collaborate with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses, and resolution notes.
- Liaise with platform vendors and third-party teams where required to progress and resolve complex technical issues within agreed SLAs.
- Contribute to the creation and maintenance of knowledge base articles, runbooks, and support documentation to improve team efficiency and first-time resolution rates.
NETWORK FIBRE in Aberdeen employer: Adroit People Limited (UK)
Adroit People is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the field of network inventory and service management. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, all while enjoying the flexibility of remote work with occasional travel. Join us to be part of a supportive team dedicated to delivering high-quality solutions in a rapidly evolving industry.
Contact Details:
Adroit People Limited (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land NETWORK FIBRE in Aberdeen
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We think you need these skills to ace NETWORK FIBRE in Aberdeen
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
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