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- Tasks: Handle incoming calls and provide top-notch customer care regarding insurance policies.
- Company: Join Adrian Flux Insurance, a rapidly growing company with exciting career opportunities.
- Benefits: Enjoy flexible working hours, remote options, bonuses, and up to five weeks holiday.
- Why this job: Be part of a dynamic team, earn bonuses, and enjoy a supportive work culture.
- Qualifications: No prior experience needed, just a friendly phone manner and great communication skills.
- Other info: Full training provided, with excellent promotion prospects and fun social events.
The predicted salary is between 18400 - 20000 £ per year.
Customer Service Advisor
This role will be telephone-based dealing with mostly incoming telephone enquiries. Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers insurance, with an emphasis on helping customers with their policy enquiries.
Salary:£23,000 – £25,000
Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.
Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performanceLocation: We have 3 offices to choose from:
- East Winch, PE32 1HN
- North Lynn, PE30 2HZ
- Norwich, NR1 4GA
100% remote/home working or a hybrid role between office and home working are also available.
Requirements:
Were looking for people who enjoy interacting with a variety of different people and are comfortable doing so over the telephone. Youll need to be a motivated, committed and reliable individual who thrives on going the extra mile for customers.
Successful applicants must also be customer focused and able to work in a high paced, versatile and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.
The Role:
Your duties will involve offering our customers a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with our customers insurance.
These may include: providing quotations for motor, commercial and household insurance; renewing customers policies; discussions about outstanding paperwork or payments; processing changes customers may wish to make to their policies; cancellation requests and dealing with general customer enquiries.
Successful candidates will receive full training on: our range of products, how best to meet our customers requirements and how to use the computer system.
Opportunities to earn generous bonus payments by reaching performance related targets are also available.
Hours of Work:
We pride ourselves on our flexible working benefits and the control it provides our staff. During the training process, you will work 32 hours per week, but once trained you can benefit from our flexible working hours, as outlined below.Flexible Working Hours:
We offer flexible working, enabling staff to create their own working pattern. Once training is complete, staff work either 30 or 35 hours a week depending upon their working pattern chosen.
Hours must be worked during opening hours which are: Monday Friday, 9:00am to 5:30pm and Saturday 9:00am 3:00pm. Saturday working is optional.
Career Opportunities:
Adrian Flux Insurance is a rapidly growing business providing plenty of career opportunities for the right candidate.If youre hungry for progression and would like to move into management, Adrian Flux Insurance could be just the place for you.Be part of a successful team and help drive the company forward.
Staff Benefits:
- Access to our market-leading flexible working package that provides a great life balance
- A working week that consists of only 30 or 35 hours
- Holiday allowance is variable depending on your working pattern but up to five weeks holiday (plus Bank Holidays) is available
- Private healthcare insurance for those who have been with the company for 12 months
- The ability to select your own pattern of working
- Remote working options
- A transparent monthly bonus system
- Optional paid overtime can be chosen on a weekly basis
- Full and extensive training provided
- Excellent promotion prospects
- Fantastic social events
- Excellent facilities
- Free parking (East Winch & North Lynn)
- Subsidised canteen (East Winch Only)
- Numerous competitions, daily, weekly and monthly
- Employee discounts which include gyms, restaurants and cinemas
- Staff app to track hours, enter competitions, get mental health support, and more
Apply now and begin your new career with Adrian Flux.
Experience in Customer Service would be beneficial to this role as well as experience as a Customer service administrator, Customer service advisor, Customer service agent or a Customer service executive.
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Customer Service Advisor employer: Adrian Flux Insurance Services
Contact Detail:
Adrian Flux Insurance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common insurance terms and concepts. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to understanding the industry.
✨Tip Number 2
Practice your telephone communication skills. Since the role is telephone-based, consider doing mock calls with friends or family to refine your friendly and confident manner over the phone.
✨Tip Number 3
Research the company culture at Adrian Flux Insurance. Understanding their values and mission can help you align your responses during the interview, showing that you're a great fit for their team.
✨Tip Number 4
Prepare examples of how you've gone the extra mile for customers in previous roles or situations. Even if you don't have direct customer service experience, showcasing your commitment to helping others can set you apart.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills and experiences that align with the role of a Customer Service Advisor. Emphasise your communication skills and any experience you have in customer-facing roles, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working as a Customer Service Advisor and how your personality fits the company's values, especially your ability to go the extra mile for customers.
Highlight Relevant Skills: In your application, focus on your telephone communication skills and your ability to handle enquiries effectively. Use specific examples to demonstrate how you've successfully interacted with people in the past, even if it was in a different context.
Show Your Flexibility: Since the role offers flexible working hours, mention your adaptability and willingness to work varied hours. This shows that you are ready to embrace the company's flexible working culture and can manage your time effectively.
How to prepare for a job interview at Adrian Flux Insurance Services
✨Show Your Communication Skills
Since this role is telephone-based, it's crucial to demonstrate your excellent communication skills during the interview. Practice speaking clearly and confidently, and be prepared to showcase how you can engage with customers effectively.
✨Understand the Company and Its Products
Familiarise yourself with Adrian Flux Insurance and the range of products they offer. This knowledge will not only impress the interviewers but also help you answer questions related to customer enquiries more effectively.
✨Emphasise Customer Focus
Highlight your commitment to customer service. Share examples from your past experiences where you went the extra mile for a customer, even if it wasn't in a formal customer service role. This will show that you have the right mindset for the position.
✨Prepare for Scenario Questions
Be ready to tackle scenario-based questions that assess your problem-solving abilities. Think about how you would handle various customer situations, such as policy changes or cancellation requests, and articulate your thought process clearly.