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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication during construction projects.
- Company: Respected contractor dedicated to affordable housing and community values.
- Benefits: Competitive salary, supportive work environment, and opportunities for community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in community relations or construction, strong communication skills, and empathy.
- Other info: Join a team that values social impact and offers career growth.
The predicted salary is between 36000 - 60000 £ per year.
This hugely respected contractor with decades of experience in the affordable housing sector is striding forward with their social values and is looking to recruit a Resident Liaison Officer.
The Role
- Serve as the primary point of contact and liaison between the construction site, local residents, clients, and other stakeholders.
- Provide assistance and support to local residents affected by construction activities, including addressing noise, dust, access, and other concerns.
- Ensure that residents are kept informed about construction activities, project timelines, and any potential disruptions, using clear and accessible communication methods.
- Proactively engage with local residents and community organisations to establish and maintain positive relationships, addressing any concerns or issues promptly and professionally.
- Implement community relations strategies to promote goodwill and enhance the company's reputation within the local community.
- Collaborate with community organisations and local authorities to identify opportunities for community involvement and social value initiatives.
- Act as a mediator in resolving conflicts and disputes between local residents, clients, and the site team, promoting fair and amicable resolutions.
- Identify opportunities for community engagement, such as apprenticeship programs, community employment initiatives, and local supplier partnerships.
- Collaborate with the project team to monitor and measure the social value outcomes and report progress to stakeholders.
- Document and track resident concerns, complaints, and resolutions, maintaining accurate records and ensuring follow-up actions are implemented.
- Champion the integration of social value initiatives into construction projects, ensuring alignment with the company's values and the needs of the local community.
Skills and Experience
- Previous experience in a similar role, preferably within the construction or related industry.
- Familiarity with local community organisations and an understanding of local governance structures is advantageous.
- Ability to work independently and as part of a team, demonstrating strong organisational and time management skills.
- Strong interpersonal and communication skills, with the ability to engage and build rapport with a diverse range of stakeholders.
- Empathy and understanding when dealing with residents' concerns and a commitment to finding practical and satisfactory resolutions.
- Excellent conflict resolution and problem-solving abilities, with a focus on maintaining positive relationships.
- Knowledge of social value principles and the ability to identify and implement relevant initiatives.
- A valid CSCS card, or similar.
- Driving licence.
- Proficiency in Microsoft Office Suite and other relevant software applications.
Resident Liaison Officer employer: Adrian Fisher Associates
Contact Detail:
Adrian Fisher Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their social values and community initiatives. This will help you connect with them on a personal level and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with a variety of stakeholders. Try role-playing scenarios with friends or family to boost your confidence in addressing concerns and resolving conflicts.
✨Tip Number 3
Network like a pro! Reach out to local community organisations and attend events related to the construction industry. Building relationships now can open doors for you later, plus it shows your commitment to community engagement.
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up in the future.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion for Community Engagement: When writing your application, let us see your enthusiasm for working with local residents and community organisations. Share any relevant experiences that highlight your commitment to building positive relationships and addressing concerns effectively.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use clear language to describe your skills and experiences, especially those related to conflict resolution and community involvement.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Resident Liaison Officer role. Highlight your experience in the construction industry and your understanding of social value principles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Adrian Fisher Associates
✨Know Your Community
Before the interview, do your homework on the local community and its organisations. Understand their needs and concerns, especially in relation to construction activities. This will help you demonstrate your commitment to fostering positive relationships and show that you’re proactive about community engagement.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, clear communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Be ready to discuss how you would keep residents informed about construction activities and address their concerns in a friendly and accessible manner.
✨Demonstrate Conflict Resolution Abilities
Think of specific instances where you've successfully resolved conflicts or disputes. Highlight your approach to mediation and how you maintained positive relationships throughout the process. This will showcase your problem-solving skills and empathy, which are crucial for this role.
✨Align with Social Value Principles
Familiarise yourself with social value principles and be prepared to discuss how you can integrate these into construction projects. Share any relevant initiatives you've been involved in, such as community employment programmes or partnerships with local suppliers, to illustrate your understanding and commitment to enhancing the company's reputation within the community.
