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- Tasks: Be the go-to person for residents, ensuring smooth communication during construction projects.
- Company: Respected contractor in affordable housing with strong social values.
- Benefits: Competitive salary, community engagement opportunities, and a chance to make a difference.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in community relations or construction, strong communication skills, and empathy.
- Other info: Join a dynamic team focused on social value and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
This hugely respected contractor with decades of experience in the affordable housing sector is striding forward with their social values and is looking to recruit a Resident Liaison Officer.
The Role
- Serve as the primary point of contact and liaison between the construction site, local residents, clients, and other stakeholders.
- Provide assistance and support to local residents affected by construction activities, including addressing noise, dust, access, and other concerns.
- Ensure that residents are kept informed about construction activities, project timelines, and any potential disruptions, using clear and accessible communication methods.
- Proactively engage with local residents and community organisations to establish and maintain positive relationships, addressing any concerns or issues promptly and professionally.
- Implement community relations strategies to promote goodwill and enhance the company's reputation within the local community.
- Collaborate with community organisations and local authorities to identify opportunities for community involvement and social value initiatives.
- Act as a mediator in resolving conflicts and disputes between local residents, clients, and the site team, promoting fair and amicable resolutions.
- Identify opportunities for community engagement, such as apprenticeship programs, community employment initiatives, and local supplier partnerships.
- Collaborate with the project team to monitor and measure the social value outcomes and report progress to stakeholders.
- Document and track resident concerns, complaints, and resolutions, maintaining accurate records and ensuring follow-up actions are implemented.
- Champion the integration of social value initiatives into construction projects, ensuring alignment with the company's values and the needs of the local community.
Skills and Experience
- Previous experience in a similar role, preferably within the construction or related industry.
- Familiarity with local community organisations and an understanding of local governance structures is advantageous.
- Ability to work independently and as part of a team, demonstrating strong organisational and time management skills.
- Strong interpersonal and communication skills, with the ability to engage and build rapport with a diverse range of stakeholders.
- Empathy and understanding when dealing with residents' concerns and a commitment to finding practical and satisfactory resolutions.
- Excellent conflict resolution and problem-solving abilities, with a focus on maintaining positive relationships.
- Knowledge of social value principles and the ability to identify and implement relevant initiatives.
- A valid CSCS card, or similar.
- Driving licence.
- Proficiency in Microsoft Office Suite and other relevant software applications.
Resident Liaison Officer in London employer: Adrian Fisher Associates
Contact Detail:
Adrian Fisher Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Get to know the company and its values! Research their past projects and community initiatives. This will help you tailor your conversations and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out during the interview process.
✨Tip Number 3
Prepare for common interview questions related to conflict resolution and community engagement. Think of specific examples from your past experience that demonstrate your skills and how you can add value as a Resident Liaison Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Your Passion for Community Engagement: When writing your application, let us see your enthusiasm for working with local residents and community organisations. Share any relevant experiences that highlight your commitment to building positive relationships and addressing concerns effectively.
Be Clear and Concise: We want to understand your skills and experiences without wading through unnecessary fluff. Use straightforward language and structure your application clearly, making it easy for us to see how you fit the role of Resident Liaison Officer.
Highlight Your Problem-Solving Skills: As a Resident Liaison Officer, you'll need to tackle conflicts and concerns head-on. Make sure to include examples in your application that showcase your conflict resolution abilities and how you've successfully navigated tricky situations in the past.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adrian Fisher Associates
✨Know Your Community
Before the interview, do your homework on the local community and its organisations. Understand their needs and concerns, especially those related to construction activities. This will help you demonstrate your commitment to fostering positive relationships and show that you’re proactive about community engagement.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in the past. Be ready to discuss how you would keep residents informed about construction activities and address their concerns clearly and empathetically.
✨Prepare for Conflict Resolution Scenarios
Think of specific instances where you successfully resolved conflicts or disputes. Be prepared to share these stories during the interview, highlighting your problem-solving skills and ability to maintain positive relationships. This will showcase your capability to handle the challenges of the role.
✨Align with Their Values
Familiarise yourself with the company's social values and initiatives. During the interview, express how your personal values align with theirs and how you can contribute to enhancing their reputation within the community. This shows that you’re not just looking for a job, but are genuinely interested in making a difference.
