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- Tasks: Greet guests, manage check-ins/outs, and provide top-notch service throughout their stay.
- Company: Join The Adria Hotel, a premier destination known for exceptional hospitality.
- Benefits: Enjoy flexible shifts, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a vibrant team that values customer service and teamwork in a lively hotel setting.
- Qualifications: Previous hospitality experience is a plus; strong communication and multitasking skills are essential.
- Other info: This role includes various shifts, including mornings, evenings, and occasional nights.
The predicted salary is between 24000 - 36000 £ per year.
Position: FOH Associate/ Butler
Location: The Adria Hotel
Reports to: FOH Manager
Front Office:
Greet and welcome guests with a friendly and professional demeanour.
Handle guest check-ins and check-outs efficiently, ensuring accuracy and timely service. Provide luggage assistance if required.
Assist in managing guest reservations, both online and over the phone, ensuring all bookings are processed correctly and in line with LQA standards.
Address guest inquiries, concerns, and complaints promptly, escalating issues to the Duty Manager as necessary.
Coordinate with housekeeping and maintenance to ensure rooms are ready for new arrivals and resolve any issues promptly.
Guest Services:
Provide outstanding guest service, anticipating and fulfilling guest needs throughout their stay in all areas of the hotel.
Offer comprehensive information about the hotel's facilities, services, and local attractions.
Assist guests with special requests, including arranging transportation, making dinner reservations, and organizing tours.
Food & Beverage:
Ensure guests receive prompt and courteous service.
Take orders, set up and clear tables, preparing and serving food and beverages in public areas and guest accommodation. Maintaining cleanliness standards.
Administrative Duties:
Maintain accurate records of daily operations, including guest feedback and shift reports.
Assist with inventory management, ensuring adequate stock levels.
Support the Duty Manager and FOH Manager with training and mentoring new staff members as required.
Any other duties as assigned from time to time by management
Ensure Compliance with Brand and LQA Standards in all Guest interactions
Qualifications:
Experience in a similar role within the hospitality industry is preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to handle high-pressure situations with a calm and composed demeanour.
Proficiency in hotel management software and reservation systems is advantageous.
Flexibility to work various shifts, including mornings, evenings, and occasional nights.
Personal Attributes:
Customer-focused with a passion for providing exceptional service.
Detail-oriented and proactive in solving problems.
Professional appearance and demeanour.
Positive attitude and ability to work effectively in a team environment.
This role is shift based, predominately AM & PM, and occasional night shifts to cover absences.
AMRT1_UKCT
FOH Associate/ Butler employer: Adria
Contact Detail:
Adria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Associate/ Butler
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Think of specific examples where you went above and beyond for a guest, as this role is all about providing exceptional service.
✨Tip Number 2
Familiarize yourself with the hotel management software and reservation systems mentioned in the job description. If you have experience with similar tools, be ready to discuss how you used them effectively in past roles.
✨Tip Number 3
Demonstrate your ability to handle high-pressure situations by preparing for potential scenarios that may arise in a busy hotel environment. Practice how you would calmly address guest complaints or manage multiple tasks at once.
✨Tip Number 4
Since this position requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to work various shifts, including mornings, evenings, and nights, to show that you're a team player.
We think you need these skills to ace FOH Associate/ Butler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, especially roles similar to FOH Associate or Butler. Emphasize your customer service skills and any specific software proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific experiences where you successfully handled guest inquiries or resolved complaints, demonstrating your problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your communication and organizational skills. Provide examples of how you've managed high-pressure situations calmly and effectively, as this is crucial for the role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at The Adria Hotel. Mention why you are drawn to their brand and how you align with their commitment to guest satisfaction and LQA standards.
How to prepare for a job interview at Adria
✨Showcase Your Customer Service Skills
Since the role emphasizes outstanding guest service, be prepared to share specific examples of how you've gone above and beyond for customers in previous positions. Highlight your ability to anticipate guest needs and resolve issues promptly.
✨Demonstrate Your Organizational Abilities
The job requires strong organizational and multitasking skills. Discuss how you manage multiple tasks efficiently, especially during busy periods. You might want to mention any tools or techniques you use to stay organized.
✨Familiarize Yourself with Hotel Management Software
Proficiency in hotel management software is advantageous. If you have experience with specific systems, be sure to mention them. If not, express your willingness to learn quickly and adapt to new technologies.
✨Exude a Professional Demeanor
As a FOH Associate/Butler, maintaining a professional appearance and demeanor is crucial. Dress appropriately for the interview and practice your greeting and body language to convey confidence and friendliness.
