Job Description
Service Delivery & Operations Manager - Cheshire
/n
We're working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function.
/n
This is a broad role combining team leadership, customer management, service delivery and technical oversight. You'll take ownership of operational performance, develop the technical team and act as a senior point of contact for customers.
/n
Key Responsibilities
/n
/n
- Lead and develop a team of technical professionals.
/n
- Take ownership of day-to-day service delivery and performance.
/n
- Monitor SLAs, KPIs, workloads and operational standards.
/n
- Manage technical escalations and support the team when required.
/n
- Build strong relationships with customers and senior stakeholders.
/n
- Lead customer service reviews and identify improvement opportunities.
/n
- Support technical discussions, projects and new business opportunities.
/n
- Recruit, onboard and develop technical staff.
/n
- Help improve processes, documentation and overall service quality.
/n
/n
About You
/n
We're looking for someone with experience within an MSP, IT services or technology environment, who has progressed into a technical leadership or service delivery position.
/n
You should have:
/n
/n
- Experience managing or leading a technical team.
/n
- Strong understanding of IT service delivery.
/n
- Experience with service management, ticketing, PSA or RMM platforms.
/n
- Excellent customer-facing and communication skills.
/n
- The confidence to deal with senior stakeholders.
/n
- A commercially aware and solutions-focused approach.
/n
- A full UK driving licence.
/n
/n
Desirable: Microsoft/Azure/Cisco experience, relevant certifications and experience managing SLAs, KPIs or technical projects.
/n
The Package
/n
/n
- Contributory pension
/n
- Free parking
/n
- Mileage expenses or company vehicle
/n
- Excellent opportunity to take ownership of a growing technical operation
/n
/n
Interested? Please Click Apply Now!
/n
Service Delivery & Operations Manager
/n
Service Delivery & Operations Manager - Cheshire
Service Delivery & Operations Manager - Cheshire in Winsford employer: Adria Solutions
Join a dynamic fintech company that champions innovation and creativity, offering a flexible hybrid working environment in Manchester. As a Graphic Designer, you'll not only contribute to exciting projects but also benefit from generous holiday allowances and career development opportunities, all while collaborating with a forward-thinking team that values your unique design perspective.
