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For Companies At a Glance
- Tasks: Support customers with technical issues and improve product quality.
- Company: Join a dynamic team in Cambridge, working with cutting-edge technology.
- Benefits: Enjoy competitive salary, bonuses, health insurance, and stock options.
- Why this job: Perfect for tech enthusiasts wanting to make an impact and grow professionally.
- Qualifications: Bachelor's degree and two years of technical support experience required.
- Other info: Opportunities for national and international travel included.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a skilled Technical Support Expert to join their team. This role is based in Cambridge with regular travel to their headquarters in Oxford, as well as national and international travel to support customers.
Key Responsibilities
- Build, test, debug, and document production-level systems and products
- Develop user guides, application notes, and demonstration materials
- Conduct technical demonstrations for customers and internal teams
- Provide timely and effective technical support to customers via email, phone, and in person
- Troubleshoot and resolve technical issues related to products
- Collaborate with engineering and product teams to improve product quality and user experience
Requirements
- Bachelors degree in Electrical Engineering, Physics, Computer Science, or a related field
- A minimum of two years experience in a technical support role, preferably in a hardware or software environment
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- Ability to explain complex technical concepts in a clear and accessible manner
- Proficiency in relevant programming languages and software tools
- Experience with documentation and technical writing
- Ability to work independently and as part of a team
- Full, clean driving licence
Preferred Qualifications
- Two or more years experience in the development of camera systems
- Experience in the infrared camera business or advanced imaging industry
- Familiarity with customer relationship management (CRM) systems
- Knowledge of IT infrastructure and networking concepts
Benefits
- Competitive salary
- Annual performance bonus of 10 per cent of the base salary
- Pension scheme
- Health insurance
- Equity stock options
Our client offers a dynamic work environment with opportunities for professional growth and the chance to work with cutting-edge technologies. If you have a passion for technology and delivering excellent customer support, we would love to hear from you.
Technical Support Engineer in Cambridge employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Cambridge
✨Tip Number 1
Familiarise yourself with the specific products and technologies used by the company. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the technical challenges faced, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills effectively.
✨Tip Number 4
Stay updated on the latest trends in the infrared camera and advanced imaging industry. Being knowledgeable about recent advancements can set you apart and show your commitment to continuous learning in this field.
We think you need these skills to ace Technical Support Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support roles, especially in hardware or software environments. Emphasise your problem-solving skills and any experience with documentation and technical writing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific experiences that demonstrate your ability to explain complex technical concepts clearly and your proficiency in relevant programming languages.
Highlight Relevant Qualifications: In your application, clearly state your educational background, particularly your degree in Electrical Engineering, Physics, Computer Science, or a related field. If you have experience in the infrared camera business or advanced imaging industry, make sure to include that as well.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, consider including examples of how you've effectively communicated technical information to customers or team members in the past.
How to prepare for a job interview at Adria Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with relevant programming languages and software tools, as well as any specific projects you've worked on that relate to the role.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you've tackled technical issues in the past. Prepare examples that showcase your problem-solving skills and attention to detail, as these are crucial for a Technical Support Engineer.
✨Communicate Clearly
Since the role requires explaining complex concepts, practice articulating your thoughts clearly and concisely. Use simple language when discussing technical topics to demonstrate your ability to make information accessible.
✨Research the Company and Industry
Familiarise yourself with the company’s products and the infrared camera business. Understanding their technology and market position will help you engage more effectively during the interview and show your genuine interest.
