At a Glance
- Tasks: Provide 1st/2nd line IT support and resolve hardware/software issues.
- Company: Growing tech company in Stoke on Trent with a focus on employee development.
- Benefits: Dynamic work environment, professional development opportunities, and training.
- Other info: Opportunity to mentor Junior Engineers and grow your career.
- Why this job: Join a supportive team and enhance your IT skills while making a difference.
- Qualifications: 1+ years in IT support, knowledge of Active Directory, Azure, and networking.
The predicted salary is between 40000 - 50000 £ per year.
IT Support Technician - Stoke on Trent On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician .
As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
Maintain accurate and up-to-date customer technical documentation.
Continuously develop your skillset to stay updated with emerging technologies and trends.
Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
Skills and
Experience: Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role.
Proficiency in Active Directory and Azure administration, with hands-on experience.
Understanding of networking principles and protocols.
Familiarity with ticketing systems and IT service management tools.
Knowledge of 3CX Voice over IP systems/technologies would be advantageous.
Benefits This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training.
IT Support Technician - Stoke on Trent
