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- Tasks: Create seamless, human-centred digital experiences that support customers in their moments of need.
- Company: Join a visionary team dedicated to transforming customer experiences.
- Benefits: Enjoy excellent career development, birthday off, wellness days, and flexible working.
- Why this job: Make a real impact by turning moments of worry into moments of hope.
- Qualifications: Proactive, innovative mindset with experience in service design methodologies.
- Other info: Collaborate with talented designers and contribute to a thriving design community.
The predicted salary is between 36000 - 60000 £ per year.
My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across the organisation. You will be someone who genuinely loves their craft and enjoys sharing knowledge - whether that's advocating for Service Design with product teams, shaping new ways of working, or helping the discipline evolve and mature.
The Experience Designer focuses on crafting end-to-end experiences across both physical and digital channels. Empathy and human understanding sit at the heart of everything they do, supporting customers through key life moments. Their ambition is simple but powerful: to transform moments of worry into moments of hope.
The Role
- Work confidently within agile teams to uncover priorities, visualise outcomes, and define scope.
- Shape strategic initiatives using colleague, customer, and market insight to create and enhance services and propositions.
- Participate in workshops and stakeholder discussions, ensuring business context, needs, and risks are fully understood and decisions are well informed.
- Communicate effectively with colleagues and stakeholders, managing expectations and incorporating multiple perspectives.
- Support research activities and document current and future state services.
- Make strong design decisions, championing the user perspective and constructively challenging constraints.
- Take ownership of your own professional development.
- Collaborate closely with other designers, product owners, and engineers.
- Actively contribute to the wider design community by sharing knowledge, generating ideas, and embedding design principles across products, services, and customer journeys.
What You'll Bring
- A proactive, motivated approach with a strong drive to achieve both individual and collective goals.
- The ability to foster an environment that encourages innovation and continuous improvement.
- Strong relationship-building skills and an innovative, insight-led approach to problem solving.
- Credibility and confidence when working with senior stakeholders, including the ability to provide constructive challenge.
- Calmness and resilience under pressure, with the ability to identify risks and respond to emerging priorities.
- Excellent communication skills, able to convey ideas, issues, and implications clearly to senior, technical, and non-technical audiences.
- Experience using research, design thinking, and service design methodologies.
Benefits:
- Excellent career development
- Birthday off
- Wellness Days
- Flexible working
Interested? Please Click Apply Now!
Service Designer employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, workshops, or online webinars related to Service Design. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in Service Design. Make sure it showcases your ability to create human-centred experiences and your innovative problem-solving skills. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to Service Design. Think about how you can demonstrate your empathy and understanding of user needs. Remember, it's all about showing how you can transform moments of worry into moments of hope!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing passionate candidates who are eager to join our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Show Your Passion for Service Design: Let us see your love for Service Design shine through in your application! Share examples of how you've created human-centred experiences and how you advocate for the discipline. This is your chance to show us why you're the perfect fit!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with our vision of transforming moments of worry into moments of hope. Don't just send a generic application!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas and experiences. Remember, we appreciate effective communication, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Adria Solutions
✨Know Your Craft Inside Out
As a Service Designer, it's crucial to demonstrate your passion for the craft. Be prepared to discuss specific methodologies you've used, like design thinking or service design principles. Share examples of how you've applied these in real projects to create human-centred experiences.
✨Empathy is Key
Since empathy sits at the heart of this role, come ready to showcase how you understand customer needs. Prepare anecdotes that illustrate your ability to transform moments of worry into hope through your designs. This will resonate well with the interviewers.
✨Engage in Collaborative Discussions
Expect to participate in discussions about strategic initiatives and stakeholder needs. Practice articulating your thoughts clearly and be open to feedback. Show that you can manage expectations while incorporating multiple perspectives, which is vital in agile teams.
✨Showcase Your Communication Skills
Strong communication is essential for this role. Prepare to convey complex ideas simply and effectively to both technical and non-technical audiences. Think of ways to demonstrate your ability to challenge constraints constructively while maintaining strong relationships with stakeholders.