Proactive Support Engineer

Proactive Support Engineer

Full-Time No working from home possible
Adria Solutions

At a Glance

  • Tasks: Support the development and troubleshooting of EMV chip profiles for payment cards.
  • Company: Join a family-run recruitment consultancy with a collaborative culture.
  • Benefits: Competitive salary, professional development, and exposure to advanced payment technologies.
  • Other info: Dynamic team environment with excellent career growth opportunities.
  • Why this job: Make a real impact in the fast-paced world of smart card technology.
  • Qualifications: Strong knowledge of EMV specifications and experience with chip profile tools.

We are looking for a skilled Support Developer with expertise in EMV and smart card technologies to join our team. This role involves supporting the development, configuration, certification, and troubleshooting of EMV chip profiles for both contact and contactless payment cards. You will play a key role in ensuring smooth card issuance, certification success, and ongoing technical support.

  • Develop and configure EMV chip profiles (contact and contactless)
  • Perform chip profile validation and certification testing
  • Prepare and submit certification documentation to payment schemes
  • Analyse certification test results and resolve issues
  • Work closely with card vendors, bureaus, and scheme representatives during certification
  • Support key ceremonies, including data preparation and key injection validation
  • Ensure compliance with scheme mandates and security standards
  • Maintain documentation for chip profiles, test cases, and certification reports
  • Assist in project timelines for new card product launches
  • Troubleshoot card personalization and transaction issues, including customer support

Required Skills & Experience:

  • Strong knowledge of Smart Card Life Cycle Management, including both Native and Java Card platforms
  • Strong understanding of EMV specifications (Books 1–4)
  • Experience with chip profile tools (e.g., CPS, CAP files, TLV structures)
  • Familiarity with certification and testing tools such as Barnes, Collis, and CardInk
  • Knowledge of contactless specifications (e.g., qVSDC, M/Chip)
  • Experience with card personalization processes and card production software development
  • Understanding of HSMs and key management, including symmetric and asymmetric cryptography
  • Knowledge of ISO standards (e.g., ISO 7816, ISO 14443)
  • Strong analytical and problem-solving skills, including the ability to analyse APDU-level transaction logs for root cause analysis
  • High attention to detail in data configuration and validation
  • Good knowledge of C++, C#, Entity Framework, SQL Server, stored procedures, and database management

Desirable Skills:

  • Experience within financial services or payment schemes
  • Understanding of end-to-end card issuance and transaction processing

What We Offer:

  • Exposure to advanced payment and smart card technologies
  • Collaborative and supportive team environment
  • Competitive salary and benefits
  • Opportunities for professional development

Proactive Support Engineer employer: Adria Solutions

Join a dynamic fintech company that champions innovation and creativity, offering a flexible hybrid working environment in Manchester. As a Graphic Designer, you'll not only contribute to exciting projects but also benefit from generous holiday allowances and career development opportunities, all while collaborating with a forward-thinking team that values your unique design perspective.

Adria Solutions

Contact Details:

Adria Solutions Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Proactive Support Engineer

Join Local Tech Meetups

Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Adria Solutions or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!

Contribute to Open Source Projects

Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Adria Solutions.

Tap into Online Developer Communities

Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Adria Solutions.

Explore Job Boards Specifically for Tech Roles

Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Adria Solutions that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!

We think you need these skills to ace Proactive Support Engineer

EMV and Smart Card Technologies
Smart Card Life Cycle Management
EMV Specifications (Books 1–4)
Chip Profile Tools (e.g., CPS, CAP files, TLV structures)
Certification and Testing Tools (e.g., Barnes, Collis, CardInk)
Contactless Specifications (e.g., qVSDC, M/Chip)
Card Personalization Processes

Some tips for your application 🫡

Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.

Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Adria Solutions.

Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Adria Solutions and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!

Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!

How to prepare for a job interview at Adria Solutions

Brush Up on Your Coding Skills

For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.

Know Your Tools and Frameworks

Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Adria Solutions uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.

Showcase Your Projects

Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.

Prepare for Behavioural Questions

While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.