At a Glance
- Tasks: Provide 1st and 2nd line technical support and mentor junior team members.
- Company: Innovative organisation focused on high-quality environments and customer experiences.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Dynamic environment with opportunities for career progression.
- Why this job: Join a forward-thinking team and make a real impact in IT support.
- Qualifications: Strong troubleshooting skills in Microsoft 365 and Windows environments.
The predicted salary is between 30000 - 40000 £ per year.
Our Client is a growing and innovative organisation operating across multiple sectors, focused on delivering high-quality environments and customer experiences. They offer a dynamic and supportive working environment, competitive salaries, and a culture that recognises and rewards success.
The Role
Our Client is seeking an IT Technician to join their team in a newly created role within the IT function. This position will play a key part in providing 1st and 2nd line technical support, ensuring issues are resolved efficiently while maintaining a high standard of customer service. You will act as a key escalation point for more complex technical issues and support the wider IT team in delivering a reliable and responsive service.
The role requires a strong technical foundation, excellent problem-solving abilities, and the confidence to communicate effectively with both technical and non-technical users. You will also support and mentor junior team members, helping to develop capability within the service desk function.
- Act as 2nd/3rd line escalation for complex technical support issues
- Support and mentor service desk analysts
- Troubleshoot advanced issues across Microsoft 365, Windows, and endpoints
- Support user access, identity, and device-related issues within Microsoft 365
- Help improve ticket quality, SLAs, and service desk processes
- Assist with small IT projects and change activities where required
- Strong troubleshooting experience across Microsoft 365 and Windows environments
- Experience in a 2nd line or senior IT support role
- Good understanding of ITIL or structured service desk processes (formal certification not required)
Competitive salary and benefits
Opportunities for career development and progression
If you are an experienced IT support professional looking to take the next step in your career within a forward-thinking organisation, we would love to hear from you.
IT Support Technician - Asset Management Contract in Preston employer: Adria Solutions
Our Client is an exceptional employer, offering a dynamic and supportive work environment in Preston that fosters innovation and collaboration. With competitive salaries, a culture that celebrates success, and ample opportunities for career development, employees are encouraged to grow and thrive within the organisation. The role of IT Support Technician not only provides a chance to tackle complex technical challenges but also allows for mentorship and support of junior team members, making it a rewarding position for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - Asset Management Contract in Preston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adria Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adria Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adria Solutions!
✨Direct Apply to Adria Solutions
Let's not forget to apply directly through the Adria Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician - Asset Management Contract in Preston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adria Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adria Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adria Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
