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- Tasks: Provide top-notch IT support and improve user experience for a growing organisation.
- Company: Join a nationally recognised company with a global audience and supportive culture.
- Benefits: Enjoy a non-contributory pension, employee rewards, and a collaborative work environment.
- Why this job: Make a real impact by enhancing IT services and supporting users across multiple locations.
- Qualifications: Strong technical knowledge and excellent customer service skills are essential.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
My Client is seeking a motivated and high-performing IT Service Desk Engineer to join their Digital team. This is an excellent opportunity to support a growing organisation with a national presence and a global audience.
You will provide high-quality, day-to-day IT support to employees while proactively ensuring systems, devices, and services operate efficiently. The role combines reactive service desk support with continuous improvement of IT service delivery and user experience.
Key Responsibilities- Provide first-class IT service desk support to office-based and remote users
- Manage user account changes, onboarding, and offboarding
- Support and administer Microsoft 365 environments
- Provide mobile device support and management
- Deliver IT support across Preston and London offices
- Proactively identify, troubleshoot, and resolve technical issues
- Build and maintain strong relationships with internal and external stakeholders
- Ensure professional presentation of IT systems, equipment, and workspaces
You will demonstrate strong technical knowledge, excellent customer service skills, and the ability to work effectively in a fast-paced environment. A proactive attitude, strong communication skills, and a collaborative mindset are essential.
What's on Offer- 10% non-contributory pension
- Employee recognition and reward schemes
- Inclusive and supportive working culture
- Opportunity to work within a nationally recognised organisation with global reach
My Client is committed to fairness, equality, listening, and learning working together to achieve shared success.
Interested? Please Click Apply now to take the next step in your IT support career.
IT Service Desk Engineer in Preston employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer in Preston
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our troubleshooting skills and how we handle user issues with a smile!
✨Tip Number 3
Don’t forget to research the company’s tech stack! Knowing their systems, especially Microsoft 365, will help us stand out as the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide updates directly.
We think you need these skills to ace IT Service Desk Engineer in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Engineer role. Highlight your technical knowledge and customer service skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've provided first-class IT support in the past and how you can contribute to our growing organisation.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've proactively identified and resolved technical issues. We love candidates who can think on their feet and improve user experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Adria Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 and mobile device management. Be ready to discuss specific tools and technologies you've used in the past, as well as any troubleshooting experiences.
✨Show Off Your Customer Service Skills
Since this role involves providing first-class support, think of examples where you've gone above and beyond for a user. Prepare to share stories that highlight your communication skills and how you handle challenging situations with grace.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you've identified issues before they became problems or suggested improvements to IT processes. This will show that you're not just reactive but also forward-thinking.
✨Build Rapport with Interviewers
Remember, this role is about building relationships. During the interview, engage with your interviewers, ask questions, and show genuine interest in their experiences. This will help you stand out as a collaborative team player.
