Infrastructure & Systems Engineer in Oxford

Job Description

Infrastructure & Systems Engineer

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My client is looking for an enthusiastic and proactive Infrastructure & Systems Engineer to join their growing IT team. This is an excellent opportunity for someone who enjoys a varied role, combining hands-on IT support with infrastructure administration in a fast-paced, technology-driven environment.

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Working as part of a collaborative IT function, you'll play a key role in ensuring the business's IT systems, networks and end-user services remain secure, reliable and highly available.

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The Role

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This is a broad technical position where you'll provide first and second-line support whilst taking ownership of core IT infrastructure and day-to-day operational activities. You'll be the go-to person for resolving technical issues, supporting colleagues across the business and helping improve the efficiency, reliability and security of the IT environment.

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You'll also have the opportunity to contribute to infrastructure improvements, documentation and automation as the organisation continues to grow.

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Key Responsibilities

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- Provide first and second-line IT support to users across the business.
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- Manage, prioritise and resolve IT support tickets, escalating where appropriate.
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- Configure and deploy laptops, desktops and mobile devices for new starters.
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- Manage onboarding and offboarding processes, including user accounts and permissions.
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- Maintain and support core IT infrastructure, including servers, networking equipment and office technology.
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- Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace.
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- Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs.
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- Maintain IT asset registers, hardware inventory and documentation.
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- Support backups, security updates and system maintenance.
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- Help improve IT processes, documentation and day-to-day operational efficiency.
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About You

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You'll be a hands-on IT professional with strong troubleshooting skills and a customer-focused approach. You'll enjoy working closely with users while also developing your infrastructure knowledge and contributing to technical improvement projects.

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Skills & Experience

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- Previous experience in an IT Support or IT Infrastructure Support role.
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- Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory.
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- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
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- Experience supporting Windows desktop environments and business IT infrastructure.
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- Strong problem-solving skills with excellent communication and customer service.
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- Ability to prioritise workloads and manage multiple support requests.
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- Experience using IT helpdesk or ticketing systems.
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Desirable Skills

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- Google Workspace administration.
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- VMware.
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- Veeam Backup & Replication.
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- PowerShell scripting.
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- Linux administration (Ubuntu, Rocky Linux or similar).
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- Dell PowerEdge server hardware.
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- IT asset management and documentation.
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- Security best practices and backup management.
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What's on Offer

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This is an exciting opportunity to join an innovative organisation where technology plays a critical role in business success. You'll gain exposure to modern infrastructure technologies, work alongside experienced technical professionals and have the opportunity to develop your skills in a supportive and collaborative environment.

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If you're an Infrastructure & Systems Engineer looking for a varied role where you can make a real impact while continuing to develop your technical expertise, we'd love to hear from you.

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Infrastructure & Systems Engineer