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- Tasks: Provide first-line IT support and coordinate issue resolution for internal systems.
- Company: A growing organisation with a focus on customer service and teamwork.
- Benefits: Fully remote work, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team and make a real difference in a supportive environment.
- Why this job: Be the go-to person for tech support and help improve internal systems.
- Qualifications: Proactive attitude and strong customer service skills required.
The predicted salary is between 25000 - 32000 £ per year.
Our client, a growing organisation operating across multiple business units, is seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements.
Is this your next job? Read the full description below to find out, and do not hesitate to make an application.
Service Desk, 1st Line support, fully remote in Manchester employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk, 1st Line support, fully remote in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for 1st Line IT Support roles and practice your answers. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or completed courses, make sure to highlight them during interviews. It’s all about proving you’re the best fit for that customer-focused role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. So, hit that apply button and let’s get you started!
We think you need these skills to ace Service Desk, 1st Line support, fully remote in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills align with the role, so don’t be shy about showcasing your customer service abilities and any technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about 1st Line IT Support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled issues in the past. We’re looking for proactive individuals who can think on their feet, so share those stories that highlight your troubleshooting skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about us while you’re there!
How to prepare for a job interview at Adria Solutions
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common issues and solutions in 1st Line Support. Be ready to discuss troubleshooting steps for typical problems like network connectivity or software glitches.
✨Show Off Your Customer Service Skills
This role is all about being proactive and customer-focused. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your communication skills and ability to stay calm under pressure.
✨Familiarise Yourself with the Company
Research the organisation and its business units. Understanding their systems and challenges will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, ongoing system improvements, or what success looks like in this role. This shows your enthusiasm and helps you gauge if it's the right fit for you.