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- Tasks: Create seamless, human-centred digital experiences that support customers in their moments of need.
- Company: Join a visionary team focused on transforming customer experiences.
- Benefits: Excellent career development, birthday off, wellness days, and flexible working.
- Why this job: Make a real impact by shaping innovative services and enhancing customer journeys.
- Qualifications: Experience in service design, strong communication, and relationship-building skills.
- Other info: Collaborative environment with opportunities for professional growth and knowledge sharing.
My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across the organisation.
You will be someone who genuinely loves their craft and enjoys sharing knowledge - whether that's advocating for Service Design with product teams, shaping new ways of working, or helping the discipline evolve and mature. The Experience Designer will focus on crafting end-to-end experiences across both physical and digital channels. Empathy and human understanding sit at the heart of everything they do, supporting customers through key life moments. Their ambition is simple but powerful: to transform moments of worry into moments of hope.
The Role
- Work confidently within agile teams to uncover priorities, visualise outcomes, and define scope.
- Shape strategic initiatives using colleague, customer, and market insight to create and enhance services and propositions.
- Participate in workshops and stakeholder discussions, ensuring business context, needs, and risks are fully understood and decisions are well informed.
- Communicate effectively with colleagues and stakeholders, managing expectations and incorporating multiple perspectives.
- Support research activities and document current and future state services.
- Make strong design decisions, championing the user perspective and constructively challenging constraints.
- Take ownership of your own professional development.
- Collaborate closely with other designers, product owners, and engineers.
- Actively contribute to the wider design community by sharing knowledge, generating ideas, and embedding design principles across products, services, and customer journeys.
What You'll Bring
- A proactive, motivated approach with a strong drive to achieve both individual and collective goals.
- The ability to foster an environment that encourages innovation and continuous improvement.
- Strong relationship-building skills and an innovative, insight-led approach to problem solving.
- Credibility and confidence when working with senior stakeholders, including the ability to provide constructive challenge.
- Calmness and resilience under pressure, with the ability to identify risks and respond to emerging priorities.
- Excellent communication skills, able to convey ideas, issues, and implications clearly to senior, technical, and non-technical audiences.
- Experience using research, design thinking, and service design methodologies.
Benefits:
- Excellent career development
- Birthday off + Wellness Days
- Flexible working
Interested? Please Click Apply Now!
Service Designer in Manchester employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, workshops, or online webinars related to Service Design. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in Service Design. Make sure it showcases your ability to craft human-centred experiences and your innovative problem-solving skills. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to Service Design. Think about how you can demonstrate your empathy and understanding of user needs. Remember, it's all about showing how you can transform moments of worry into moments of hope!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing passionate candidates who are eager to join our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Service Designer in Manchester
Some tips for your application 🫡
Show Your Passion for Service Design: Let us see your love for Service Design shine through in your application! Share examples of how you've transformed customer experiences and advocated for design principles in your previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the job description. We want to see how you can contribute to our mission of creating human-centred digital experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas and experiences, making it easy for us to understand your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our team!
How to prepare for a job interview at Adria Solutions
✨Know Your Craft Inside Out
As a Service Designer, it's crucial to demonstrate your passion for the craft. Be prepared to discuss specific methodologies you've used, such as design thinking or service design principles. Show how these have shaped your previous projects and how they can be applied to create human-centred experiences.
✨Empathy is Key
Since empathy sits at the heart of service design, come ready with examples that showcase your understanding of user needs. Think about moments where you transformed customer pain points into positive experiences. This will highlight your ability to support customers through their key life moments.
✨Engage in Collaborative Discussions
This role involves working closely with agile teams and stakeholders. Prepare to discuss how you've facilitated workshops or discussions in the past. Highlight your skills in managing expectations and incorporating diverse perspectives to ensure informed decision-making.
✨Showcase Your Communication Skills
Effective communication is essential for this position. Practice articulating your ideas clearly, whether you're speaking to technical or non-technical audiences. Bring examples of how you've successfully conveyed complex concepts to senior stakeholders, ensuring everyone is on the same page.
