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For Companies At a Glance
- Tasks: Lead the transformation of IT infrastructure and support into a proactive, high-performing operation.
- Company: Join a forward-thinking company with a clear digital strategy and supportive leadership.
- Benefits: Enjoy 23 days holiday, extra birthday leave, and strong leadership backing.
- Other info: Opportunity for career growth in a dynamic, evolving tech environment.
- Why this job: Make a real impact in a major transformation programme and enhance IT operations.
- Qualifications: Experience in IT infrastructure management and strong people leadership skills.
The predicted salary is between 60000 - 75000 ÂŁ per year.
With a newly appointed CTO and a clear digital strategy, our client is embarking on a major transformation programme designed to modernise infrastructure, improve operational resilience, and create a more proactive, cloud-first IT environment.
This is not a traditional “keep the lights on” infrastructure role. We are looking for a hands-on Infrastructure & Support Lead who can help transform a reactive support function into a modern, high-performing technology operation.
You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap. Working closely with senior leadership, you’ll have the autonomy, backing, and opportunity to make lasting improvements across infrastructure, support, security, and cloud services.
What success looks like
In your first few months, you’ll take ownership of the current IT landscape by building strong relationships across the business, assessing operational risks, and gaining visibility across infrastructure, Microsoft 365, security, backups, and support processes. You’ll introduce greater operational maturity through clear SLAs, measurable KPIs, structured incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service-led approach. As stability improves, you’ll play a key role in delivering priority areas of the wider digital transformation programme, supporting cloud migration, infrastructure modernisation, and improvements that create a more resilient, scalable, and user-focused IT environment.
The environment and roadmap
You’ll lead across a broad and evolving technology estate, including:
- Migration from legacy on-prem systems to a modern Microsoft 365 environment
- Technologies including Entra ID, SharePoint, Teams, and M365 administration
- Support for a distributed workforce across multiple UK locations
- Oversight of virtualised server infrastructure and enterprise networking
- Exposure to technologies such as Palo Alto and Juniper
- Cloud migration and infrastructure modernisation initiatives
The goal is simple: create a reliable, scalable, user-focused IT function that enables growth and resilience across the organisation.
About you
We’re looking for someone who combines technical credibility with strong operational leadership. You will ideally have:
- Previous experience leading or managing IT infrastructure, operations, or support teams
- Strong people management and coaching capability
- Experience improving IT service delivery through KPIs, SLAs, and process maturity
- Technical understanding of Microsoft 365, virtualised environments, infrastructure, and security
- A proactive mindset with experience driving positive operational change
- The ability to work collaboratively with technical and non-technical stakeholders alike
Why join us?
This is an opportunity to play a visible role in a major transformation programme where your impact will be recognised and supported by senior leadership.
Benefits include:
- 23 days holiday plus Bank Holidays
- Additional Christmas closure period
- Extra paid day off for your birthday
- Strong leadership backing and genuine autonomy to improve how technology operates across the business
Interested? Please Click Apply Now!
Infrastructure & Support Lead - Manchester employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure & Support Lead - Manchester
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local tech events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio or a personal project that showcases your technical skills and problem-solving abilities. This will give you an edge when discussing your fit for the role.
✨Ace the Interview
Prepare for common interview questions but also be ready for scenario-based ones. Think about how you would handle specific challenges related to infrastructure and support. Show them you’re not just a fit on paper but in practice too!
✨Apply Through Our Website
Make sure to apply through our website for the best chance of getting noticed. We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Infrastructure & Support Lead - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your previous roles in IT infrastructure and support, especially any hands-on experience with Microsoft 365 and cloud migration.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've transformed support functions or improved service delivery in past positions.
Showcase Your Leadership Skills: Since we're looking for someone with strong people management capabilities, be sure to mention any experience you have in coaching teams or leading projects. We want to see how you can drive positive operational change!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Manchester.
How to prepare for a job interview at Adria Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, virtualised environments, and security protocols. Be ready to discuss how you've used these technologies in past roles and how they can be applied to improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading IT infrastructure or support teams. Talk about how you've coached team members and driven operational change, as this role requires strong people management capabilities.
✨Understand the Business Needs
Research the company’s digital transformation goals and think about how your skills can help achieve them. Be prepared to discuss how you would assess operational risks and build relationships across the business to enhance service delivery.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges, like improving SLAs or managing a cloud migration. Think through your approach to these scenarios and be ready to explain your thought process clearly.