At a Glance
- Tasks: Lead the transformation of IT support into a proactive, high-performing operation.
- Company: Join a forward-thinking company with a clear digital strategy and supportive leadership.
- Benefits: Enjoy 23 days holiday, extra day off for your birthday, and competitive perks.
- Other info: Be part of a dynamic team focused on modernising technology and improving user experience.
- Why this job: Make a real impact in a major transformation programme and enhance IT services.
- Qualifications: Experience in IT infrastructure management and strong people coaching skills.
The predicted salary is between 60000 - 75000 € per year.
With a newly appointed CTO and a clear digital strategy, our client is embarking on a major transformation programme designed to modernise infrastructure, improve operational resilience, and create a more proactive, cloud-first IT environment.
We are looking for a hands-on Infrastructure & Support Lead who can help transform a reactive support function into a modern, high-performing technology operation. You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap.
Working closely with senior leadership, you’ll have the autonomy, backing, and opportunity to make lasting improvements across infrastructure, support, security, and cloud services. In your first few months, you’ll take ownership of the current IT landscape by building strong relationships across the business, assessing operational risks, and gaining visibility across infrastructure, Microsoft 365, security, backups, and support processes.
You’ll introduce greater operational maturity through clear SLAs, measurable KPIs, structured incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service-led approach. As stability improves, you’ll play a key role in delivering priority areas of the wider digital transformation programme, supporting cloud migration, infrastructure modernisation, and improvements that create a more resilient, scalable, and user-focused IT environment.
- Migration from legacy on-prem systems to a modern Microsoft 365 environment
- Technologies including Entra ID, SharePoint, Teams, and M365 administration
- Support for a distributed workforce across multiple UK locations
- Oversight of virtualised server infrastructure and enterprise networking
The goal is simple: create a reliable, scalable, user-focused IT function that enables growth and resilience across the organisation.
- Previous experience leading or managing IT infrastructure, operations, or support teams
- Strong people management and coaching capability
- Experience improving IT service delivery through KPIs, SLAs, and process maturity
- Technical understanding of Microsoft 365, virtualised environments, infrastructure, and security
This is an opportunity to play a visible role in a major transformation programme where your impact will be recognised and supported by senior leadership.
23 days holiday plus Bank Holidays ~ Extra paid day off for your birthday
Infrastructure and Support Lead in Manchester employer: Adria Solutions
As an Infrastructure and Support Lead in Manchester, you will join a forward-thinking company that prioritises employee growth and development within a dynamic work culture. With a commitment to modernising IT infrastructure and a supportive leadership team, you will have the autonomy to drive meaningful change while enjoying generous benefits such as 23 days of holiday plus bank holidays and an extra paid day off for your birthday. This role offers a unique opportunity to make a significant impact in a transformative environment, fostering both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure and Support Lead in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. The more you engage, the better your chances of landing that Infrastructure & Support Lead role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements. This is your chance to demonstrate how you've transformed support functions and improved service delivery.
✨Tip Number 3
Prepare for interviews by researching the company’s current IT landscape. Understand their challenges and think about how you can help them transition to a more proactive, cloud-first environment. Tailor your answers to show you’re the perfect fit for their transformation programme.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Infrastructure and Support Lead in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with IT infrastructure, operations, and support teams. We want to see how your skills align with our goal of creating a user-focused IT function.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Infrastructure & Support Lead role. Share specific examples of how you've improved service delivery or led teams in the past.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially with Microsoft 365 and virtualised environments. We’re looking for someone who can hit the ground running, so let us know what tools you’re familiar with!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Adria Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, virtualised environments, and security protocols. Be ready to discuss how you've previously improved IT service delivery using KPIs and SLAs. This will show that you’re not just familiar with the tech but can also leverage it for operational maturity.
✨Showcase Your People Skills
As a hands-on leader, your ability to coach and develop teams is crucial. Prepare examples of how you've transformed a reactive support culture into a proactive one. Highlight your experience in managing IT infrastructure and operations while fostering strong relationships across teams.
✨Demonstrate Your Strategic Vision
Think about how you would approach the digital transformation roadmap. Be ready to share your ideas on improving service delivery and operational resilience. Discuss how you would introduce structured incident management and vendor accountability to enhance the overall IT function.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the company's current IT landscape and their transformation goals. Inquire about their challenges with cloud migration or how they measure success in their support functions. This shows your genuine interest and strategic thinking.
