At a Glance
- Tasks: Lead the transformation of IT infrastructure and support into a proactive, high-performing operation.
- Company: Join a forward-thinking company with a clear digital strategy and supportive leadership.
- Benefits: Enjoy 23 days holiday, extra day off for your birthday, and competitive salary.
- Other info: Opportunity for career growth in a dynamic, cloud-first environment.
- Why this job: Make a real impact in a major transformation programme and enhance IT service delivery.
- Qualifications: Experience in managing IT infrastructure and strong people management skills required.
The predicted salary is between 60000 - 75000 € per year.
With a newly appointed CTO and a clear digital strategy, our client is embarking on a major transformation programme designed to modernise infrastructure, improve operational resilience, and create a more proactive, cloud-first IT environment.
We are looking for a hands-on Infrastructure & Support Lead who can help transform a reactive support function into a modern, high-performing technology operation. You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap.
Working closely with senior leadership, you’ll have the autonomy, backing, and opportunity to make lasting improvements across infrastructure, support, security, and cloud services. In your first few months, you’ll take ownership of the current IT landscape by building strong relationships across the business, assessing operational risks, and gaining visibility across infrastructure, Microsoft 365, security, backups, and support processes.
You’ll introduce greater operational maturity through clear SLAs, measurable KPIs, structured incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service-led approach. As stability improves, you’ll play a key role in delivering priority areas of the wider digital transformation programme, supporting cloud migration, infrastructure modernisation, and improvements that create a more resilient, scalable, and user-focused IT environment.
- Migration from legacy on-prem systems to a modern Microsoft 365 environment
- Technologies including Entra ID, SharePoint, Teams, and M365 administration
- Support for a distributed workforce across multiple UK locations
- Oversight of virtualised server infrastructure and enterprise networking
The goal is simple: create a reliable, scalable, user-focused IT function that enables growth and resilience across the organisation.
- Previous experience leading or managing IT infrastructure, operations, or support teams
- Strong people management and coaching capability
- Experience improving IT service delivery through KPIs, SLAs, and process maturity
- Technical understanding of Microsoft 365, virtualised environments, infrastructure, and security
This is an opportunity to play a visible role in a major transformation programme where your impact will be recognised and supported by senior leadership.
23 days holiday plus Bank Holidays ~ Extra paid day off for your birthday
ICT Infrastructure Support Lead in Manchester employer: Adria Solutions
As an employer, our client offers a dynamic and supportive work environment in Manchester, where innovation and transformation are at the forefront of their mission. With a strong emphasis on employee development, you will have the opportunity to lead a high-performing team while enjoying generous benefits such as 23 days of holiday plus bank holidays, and an extra paid day off for your birthday. Join us to make a meaningful impact in a culture that values collaboration, growth, and a proactive approach to IT service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Infrastructure Support Lead in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, don’t be shy about sharing them. Whether it’s a project you led or a problem you solved, tangible evidence of your capabilities can really set you apart.
✨Tip Number 3
Prepare for interviews like it’s a big game! Research the company, understand their challenges, and think about how you can contribute to their digital transformation. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talent like yours. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace ICT Infrastructure Support Lead in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with IT infrastructure, operations, and support teams, and don’t forget to mention any relevant technologies like Microsoft 365 or virtualised environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Infrastructure & Support Lead role. Share specific examples of how you've improved service delivery or led teams in the past.
Showcase Your People Skills:Since this role involves coaching and developing a team, make sure to highlight your people management skills. Talk about how you've built strong relationships and fostered a proactive culture in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Adria Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, virtualised environments, and security protocols. Be ready to discuss how you've used these technologies in past roles and how they can be applied to improve service delivery in the new position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading IT infrastructure or support teams. Discuss how you've successfully coached team members and transformed a reactive culture into a proactive one, as this will resonate well with the company's goals.
✨Understand the Business Needs
Research the company’s digital strategy and transformation programme. Be prepared to talk about how you can align your skills with their objectives, particularly in creating a user-focused IT function that supports growth and resilience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in previous roles, especially regarding operational risks and incident management, and how you overcame them to improve service delivery.
