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- Tasks: Shape customer journeys and improve service effectiveness in financial crime and payments.
- Company: Dynamic client based in Manchester with a focus on innovation.
- Benefits: 25 days holiday, birthday off, wellness days, and hybrid working.
- Why this job: Make a real impact by designing secure and efficient customer experiences.
- Qualifications: Experience in service design, strong analytical skills, and ability to create service blueprints.
- Other info: Excellent career progression opportunities in a collaborative environment.
The predicted salary is between 40000 - 50000 £ per year.
Our growing client based in Manchester is looking for a talented Service Designer to join their team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed strong financial-crime controls across our services.
Key Responsibilities
- Map current-state customer and operational journeys across financial crime and payments services, identifying pain points, failure areas, and opportunities for improvement.
- Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls.
- Gather and analyse operational data, customer feedback, and FinCrime metrics to identify root causes and service performance gaps.
- Collaborate with the Product Manager to translate service designs into feature requirements and acceptance criteria.
- Partner with Engineering, UX, and Operations teams to implement improvements and ensure end-to-end service coherence.
Essential Skills & Experience
- Proven experience in service design and process improvement.
- Ability to create service blueprints, customer journeys, and process maps.
- Confident in hosting workshops and translating complex problems into optimisation opportunities.
- Strong analytical skills with the ability to interpret customer and operational data, identify trends, and recommend actionable solutions.
Desirable Skills & Experience
- Knowledge of financial crime and payments in B2C retail banking.
- Experience with tools such as Miro, Jira, Confluence, and Figma.
Benefits:
- 25 days holidays - Birthday off + Wellness days.
- Hybrid working - 2/3 days office based.
- Excellent career progression.
If you are passionate about designing seamless, efficient, and secure customer experiences in the financial sector, we want to hear from you!
Designer User Experience Design in Manchester employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designer User Experience Design in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design and user experience. Make sure it’s easy to navigate and showcases your ability to tackle complex problems—this is your chance to shine!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and financial crime. Think about how you can demonstrate your analytical skills and experience with tools like Miro and Figma. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who want to make a difference in financial services.
We think you need these skills to ace Designer User Experience Design in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design and process improvement. We want to see how your skills align with the role of Service Designer, especially in financial crime and payments.
Showcase Your Analytical Skills: Since strong analytical skills are essential for this role, include examples of how you've gathered and analysed data in previous projects. We love seeing how you’ve identified trends and recommended actionable solutions!
Highlight Collaboration Experience: This role involves working closely with various teams, so don’t forget to mention your experience collaborating with Product Managers, Engineering, and UX teams. We’re keen to know how you’ve translated complex problems into optimisation opportunities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Adria Solutions
✨Know Your Service Design Basics
Make sure you brush up on your service design principles before the interview. Understand how to map customer journeys and create service blueprints, as these are key aspects of the role. Be ready to discuss your past experiences and how they relate to the financial crime and payments sector.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing specific examples where you've gathered and interpreted operational data. Highlight how you identified trends and recommended actionable solutions. This will show that you can effectively tackle performance gaps in service delivery.
✨Practice Collaborative Scenarios
Since collaboration is crucial for this role, think of examples where you've worked with cross-functional teams. Be ready to explain how you partnered with product managers, engineers, and UX designers to implement service improvements. This will illustrate your ability to ensure end-to-end service coherence.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Miro, Jira, Confluence, or Figma, make sure to mention it during the interview. If not, take some time to learn the basics of these tools. Being familiar with them will show your commitment to the role and your readiness to hit the ground running.