At a Glance
- Tasks: Provide 1st and 2nd line IT support and resolve technical queries.
- Company: Join a dynamic IT team in Cheshire with a focus on customer service.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and to make a real impact in IT support.
- Why this job: Be part of a team that values learning and improvement while helping others.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.
Key Responsibilities
- Respond to and resolve technical queries and incidents, owning the resolution process.
- Prioritize incoming support requests effectively.
- Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
- Drive service improvements and contribute to process enhancements.
- Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
- Ensure all service-level agreements (SLAs) are met.
- Escalate technical issues as required.
- Perform routine software and hardware configuration and installations.
- Deliver excellent customer service, ensuring users are updated throughout the resolution process.
- Recommend improvements to team performance.
IT Support Technician - Cheshire employer: Adria Solutions
Join a dynamic and supportive team as an IT Support Technician in Cheshire, where we prioritise employee growth and development. Our collaborative work culture fosters innovation and encourages continuous learning, ensuring you have the tools and resources to excel in your role. With a focus on excellent customer service and a commitment to maintaining high service standards, this is an ideal environment for those looking to make a meaningful impact while enjoying the benefits of working in a vibrant location.
