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- Tasks: Provide 1st/2nd line tech support and resolve customer queries.
- Company: Leading tech firm in Altrincham with a focus on service excellence.
- Benefits: Free breakfasts, subsidised lunches, and pension scheme.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience with Office 365, desktop support, and customer service.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
IT Service Technician – Cheshire / South Manchester
On behalf of our industry-leading client based in Altrincham, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st / 2nd line technical support queries in a professional manner, always maintaining a high degree of customer service.
The IT Service Technician will be responsible for:
- Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query.
- Prioritise incoming queries
- Answering calls, dealing with email requests, Face to face/ at desk support, remote support for teams outside Head Office.
- Drive service improvements and add value to processes
- To carry out routine configuration and installation of software and hardware.
- To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer.
The IT Service Technician will have the following:
- Office 365 Admin & Management – experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer.
- Azure Active Directory Maintenance
- Desktop Support – Win10 & MacOS
- Device Management & Monitoring – Solarwinds
- IOS/iPhone/IPad support and configuration
- IT Service Desk tools – eg FreshService, remote desktop support
Benefits
- Free Breakfasts
- Subsidised lunches
- Pension
How to Apply if You’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
IT Service Technician – Cheshire / South Manchester
IT Support Technician employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and customer service scenarios. We recommend practising with a friend or in front of a mirror to boost your confidence and ensure you shine during those crucial moments.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled past technical issues. We want to hear about your thought process and how you prioritised customer satisfaction while resolving queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365, Azure Active Directory, and desktop support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight any previous experience where you’ve provided excellent customer service. We want to know how you handle queries and keep users happy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Adria Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Azure Active Directory, and desktop support for both Windows and MacOS. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your practical experience.
✨Customer Service is Key
Since the role emphasises customer service excellence, prepare examples of how you've handled difficult customer interactions in the past. Highlight your ability to communicate clearly and maintain a professional demeanour, even under pressure.
✨Practice Common Scenarios
Think about common IT support queries and practice how you would approach them. This could include troubleshooting software installations or managing device configurations. Being able to articulate your thought process will impress the interviewers.
✨Show Your Enthusiasm for Improvement
The job mentions driving service improvements, so come prepared with ideas on how you could add value to their processes. Discuss any previous experiences where you’ve implemented changes that enhanced efficiency or customer satisfaction.
