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For Companies At a Glance
- Tasks: Provide 1st line tech support and resolve customer queries with a smile.
- Company: Join a leading company in Alderley Edge, known for its innovation and excellence.
- Benefits: Enjoy free breakfasts, subsidised lunches, and a pension plan.
- Why this job: Be part of a dynamic team that values service excellence and personal growth.
- Qualifications: Experience with Office 365, desktop support, and IT service desk tools required.
- Other info: Perfect for tech-savvy individuals looking to kickstart their career in IT.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
IT Service Technician – Cheshire / South Manchester
On behalf of our industry-leading client based in Alderley Edge, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st line technical support queries in a professional manner, always maintaining a high degree of customer service.
The IT Service Technician will be responsible for:
- Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query.
- Prioritise incoming queries
- Answering calls, dealing with email requests, Face to face/ at desk support, remote support for teams outside Head Office.
- Drive service improvements and add value to processes
- To carry out routine configuration and installation of software and hardware.
- To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer.
The IT Service Technician will have the following:
- Office 365 Admin & Management – experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer.
- Azure Active Directory Maintenance
- Desktop Support – Win10 & MacOS
- Device Management & Monitoring – Solarwinds
- IOS/iPhone/IPad support and configuration
- IT Service Desk tools – eg FreshService, remote desktop support
Benefits
- Free Breakfasts
- Subsidised lunches
- Pension
How to Apply if You’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
IT Service Technician – Cheshire / South Manchester
IT Support Technician employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT tools mentioned in the job description, such as Office 365 and Azure Active Directory. Being able to demonstrate your hands-on experience with these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills, as this role emphasises providing excellent support. Consider role-playing scenarios where you handle difficult queries or technical issues, showcasing your ability to remain calm and professional under pressure.
✨Tip Number 3
Research common IT support issues and their solutions, particularly for Windows 10 and MacOS. Being prepared with knowledge of troubleshooting techniques will help you feel more confident and capable during the interview process.
✨Tip Number 4
Network with current or former IT Support Technicians to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your responses during interviews and show your genuine interest in the position.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the IT Support Technician position. Tailor your application to highlight your relevant experience with Office 365, Azure Active Directory, and desktop support.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, particularly in areas like Windows 10, MacOS, and IT service desk tools. Use bullet points to make it easy to read and focus on achievements that demonstrate your customer service excellence.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you provided excellent customer service or resolved technical issues effectively. This is your chance to show your personality and passion for IT support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Adria Solutions
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Azure Active Directory, and desktop support during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service
Since the role requires a high degree of customer service, share examples of how you've provided excellent support in previous positions. Discuss your approach to handling difficult customers and how you ensure they feel valued and heard.
✨Prepare for Common Scenarios
Anticipate common technical queries or incidents that might arise in the role and think through how you would resolve them. This could include troubleshooting software issues or managing device configurations. Practising these scenarios can help you respond confidently during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT processes and how they measure service improvements. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
