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For Companies At a Glance
- Tasks: Provide top-notch IT support and keep our tech running smoothly.
- Company: Join a dynamic team in Lancashire focused on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Exciting projects and a chance to develop your skills in a supportive environment.
- Why this job: Be the go-to person for tech solutions and make a real difference.
- Qualifications: Experience in IT support and strong knowledge of Microsoft environments.
The predicted salary is between 25000 - 35000 £ per year.
We’re looking for a proactive IT Support Analyst to provide high-quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.
Key Responsibilities
- Deliver 1st/2nd line support via phone, email, and in person
- Manage and resolve support tickets, escalating when needed
- Install, configure, and maintain laptops, desktops, Macs, and software
- Troubleshoot hardware, software, and mobile device issues
- Maintain IT asset records and equipment storage
- Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
- Assist with IT projects, system upgrades, and office moves
What You’ll Bring
- Experience in IT support or service desk roles
- Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
- Good understanding of PC hardware and basic networking
- Experience with ticketing systems (desirable)
- Relevant certifications (CompTIA, MCP) are a bonus
Skills
- Excellent communication and customer service
- Proactive, hands-on approach
- Strong multitasking and prioritisation abilities
- Willingness to learn and develop
IT Support Analyst employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your skills with Microsoft environments. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for proactive thinkers who can troubleshoot effectively, so share those success stories that demonstrate your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Adria Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and any relevant hardware. Be ready to discuss how you've tackled IT issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Familiarise Yourself with Common Tools
Get to grips with ticketing systems and any tools mentioned in the job description. If you’ve used similar systems before, be prepared to share specific examples of how you managed support tickets effectively.
✨Show Off Your Communication Skills
As an IT Support Analyst, you'll need to communicate clearly with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and think of examples where your communication made a difference in resolving an issue.
✨Demonstrate Your Proactive Approach
Employers love candidates who take initiative. Think of times when you went above and beyond to solve a problem or improve a process. Share these stories during your interview to highlight your proactive mindset.