Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance IT systems for a global team, ensuring smooth operations.
- Company: Join an industry leader based near Wilmslow, Cheshire, known for innovation.
- Benefits: Enjoy 21 days holiday, free breakfasts, subsidised lunches, and a pension scheme.
- Why this job: Be part of a dynamic team, improve tech systems, and make a real impact.
- Qualifications: Strong communication skills, experience in desktop support, and IT security knowledge required.
- Other info: Opportunity to upskill and work with cutting-edge technologies.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
IT Service Desk Technician – Cheshire – £32k
On behalf of our industry-leading client based near Wilmslow, Cheshire, we are recruiting for an IT Service Desk Technician. As IT Service Desk Technician, you will maintain and enhance the day-to-day running of the IT estate, supporting team members and sites primarily in the UK but also across the globe.
The IT Service Desk Technician will be responsible for:
- Regularly evaluating our IT systems to ensure they meet the necessary business demands.
- Researching hardware and software technologies to decide if they offer improvements
- Oversee new system installation and setup and customise them for business needs.
- Monitoring system performance to ensure everything runs correctly and securely.
- Anticipating potential issues and identifying solutions
- Engineer, implement and monitor security measures for the protection of computer systems, networks and information.
- Upskilling team members about network security and best practices for computer usage.
The IT Service Desk Technician will have the following:
- Excellent interpersonal and communication skills, along with a proven track record of your ability to lead, motivate, inspire and organise a team
- Desktop Support – Win 10 & OSX
- Device management and monitoring
- ITIL – Focus on Service design/transition and operation
- IT security – client and server anti-virus, email anti-phishing and anti-spoofing, multi-factor authentication, firewall, web filtering.
- Office 365 Management and Administration – Experience of the full suite of apps including OneDrive, Yammer & Teams etc.
- Azure Active Directory – Setup/Deployment/Management
Benefits
- 21 days Holiday, increasing each year up to 25 days
- Free Breakfasts
- Subsidised lunches
- Pension
How to Apply if you’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay!
IT Service Desk Technician – Cheshire – Up to £32k
IT Service Desk Technician employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Win 10, OSX, and Office 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around service design and operation. Understanding these concepts will help you articulate how you can contribute to improving the IT service desk processes.
✨Tip Number 3
Prepare examples of how you've successfully handled system performance monitoring and security measures in previous roles. This will showcase your proactive approach and problem-solving skills, which are crucial for this position.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Service Desk Technician role. Emphasise your knowledge of desktop support, ITIL practices, and any experience with Office 365 and Azure Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal and communication skills. Mention specific examples of how you've led or motivated teams in previous roles, and express your enthusiasm for supporting IT systems on a global scale.
Highlight Technical Skills: In your application, clearly outline your technical skills related to system performance monitoring, security measures, and device management. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Technician.
How to prepare for a job interview at Adria Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support, particularly with Windows 10 and OSX. Highlight any specific instances where you successfully resolved technical issues or improved system performance.
✨Demonstrate Communication Abilities
Since excellent interpersonal skills are crucial for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would communicate a technical issue to a non-technical team member.
✨Familiarise Yourself with ITIL Practices
Understand the ITIL framework, especially focusing on service design, transition, and operation. Be ready to discuss how you've applied these principles in previous roles or how you would implement them in this position.
✨Prepare for Security Questions
Given the emphasis on IT security in the job description, brush up on your knowledge of security measures like anti-virus solutions, multi-factor authentication, and firewalls. Be ready to share examples of how you've ensured system security in past experiences.
