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For Companies At a Glance
- Tasks: Support clients with Microsoft 365 services, troubleshoot issues, and automate tasks.
- Company: Join a dynamic team focused on innovative tech solutions in Manchester.
- Benefits: Enjoy 25 days off, private medical insurance, and professional development opportunities.
- Why this job: Be part of a collaborative culture that values initiative and problem-solving skills.
- Qualifications: Strong client service skills, experience with Microsoft SharePoint, Entra ID, and PowerShell scripting.
- Other info: Work 3 days a week in our vibrant Manchester office.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Application Support Engineer
We are seeking a highly organised and detail-oriented Application Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.
The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.
Key Responsibilities 1. Customer Onboarding & Implementation
- Support initial setup of client environments, including user accounts and site configurations.
- Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
- Act as liaison between clients and development teams to escalate and resolve issues.
- Advise on Microsoft 365 tenancy best practices.
- Assist with data import into SharePoint, resolving any issues that arise.
- Execute PowerShell scripts for bulk changes across customer environments.
2. Technical Support & Automation
- Serve as an internal escalation point for 1st Line Support queries.
- Collaborate with the Support team on resolving complex Microsoft 365-related issues.
- Automate routine or repetitive tasks to improve operational efficiency.
3. Documentation & Knowledge Management
- Maintain internal knowledge bases and troubleshooting documentation.
- Ensure accurate recording of client tenancy configurations and technical notes.
Key Requirements
- Strong client service orientation and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Proven ability to perform under pressure in a fast-paced environment.
- Self-starter with a proactive, hands-on approach to tasks.
- Experience managing multiple concurrent projects to tight deadlines.
- Excellent written and verbal communication skills.
- Confident in leading meetings and presenting solutions to clients.
- Solid analytical and troubleshooting skills.
Essential Experience
- Microsoft SharePoint – Advanced understanding of site configurations and permission management.
- Microsoft Entra ID – Experience with identity and access management and tenant setup.
- PowerShell – Proficient in scripting and task automation.
Desirable Knowledge
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Copilot
Benefits
- 25 days annual leave + public holidays + your birthday off
- Professional development opportunities
- Private medical insurance
- Dental insurance
- Life assurance
- 3 days office based – Manchester City Centre Office
Interested? Please Click Apply Now! Application Support Engineer – Manchester – Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.
Application Support Engineer - Microsoft 365 employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - Microsoft 365
✨Tip Number 1
Familiarise yourself with Microsoft 365 services, especially Entra ID, SharePoint, and PowerShell. Having hands-on experience or even personal projects showcasing your skills in these areas can really set you apart during the interview process.
✨Tip Number 2
Prepare to discuss real-world scenarios where you've successfully resolved technical issues or improved processes. Being able to share specific examples of your problem-solving skills will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Brush up on your communication skills, as this role requires strong client-facing abilities. Practising how to explain complex technical concepts in simple terms can help you connect better with potential clients and team members.
✨Tip Number 4
Show your proactive nature by researching common issues faced by users of Microsoft 365 and think about potential solutions. This will not only prepare you for the interview but also demonstrate your initiative and readiness to contribute from day one.
We think you need these skills to ace Application Support Engineer - Microsoft 365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft 365 services, particularly Entra ID, SharePoint, and PowerShell scripting. Use specific examples to demonstrate your technical support capabilities and client-facing communication skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and problem-solving skills align with the responsibilities of the Application Support Engineer position.
Showcase Relevant Skills: Emphasise your analytical and troubleshooting skills in your application. Provide examples of how you've successfully managed multiple projects under tight deadlines, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is key for this position. A polished application reflects your professionalism.
How to prepare for a job interview at Adria Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 services, especially Entra ID, SharePoint, and PowerShell scripting. You might be asked to solve a technical problem or demonstrate your knowledge, so brush up on these areas before the interview.
✨Demonstrate Client-Facing Communication
Since this role requires strong client interaction, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully communicated complex technical information to non-technical clients.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your troubleshooting skills. Prepare to discuss specific instances where you identified and resolved issues, particularly in onboarding or technical support contexts.
✨Highlight Your Organisational Skills
This position demands excellent organisational abilities. Be ready to talk about how you manage multiple projects and deadlines, and provide examples of how you keep track of client configurations and documentation.
