1st Line IT Support Analyst Manchester | Office-based Are you an IT Support professional who enjoys solving problems rather than simply logging tickets? Were looking for a 1st Line IT Support Analyst to join an established IT team in Manchester and become the front door of IT support for approximately 500 employees across a national branch network. This is not a call-logging role . Were looking for someone with genuine technical ability who can diagnose issues, resolve them properly and provide a high standard of customer service. Youll support head office colleagues through walk-up support as well as providing remote assistance to users across a national branch network, many of whom are non-technical. The Role As a 1st Line IT Support Analyst, youll be responsible for: Acting as the first point of contact for IT support across the organisation. Managing and triaging tickets through NinjaOne . Diagnosing and resolving hardware, software, account and connectivity issues. Providing hands-on and remote support to users. Supporting head office staff through walk-up IT support. Providing remote support to users across a national branch network. Administering user accounts and devices through Microsoft Entra ID, Intune and Active Directory . Sup...
1st Line IT Support Analyst - Manchester employer: Adria Solutions
Join a dynamic fintech company that champions innovation and creativity, offering a flexible hybrid working environment in Manchester. As a Graphic Designer, you'll not only contribute to exciting projects but also benefit from generous holiday allowances and career development opportunities, all while collaborating with a forward-thinking team that values your unique design perspective.
