At a Glance
- Tasks: Provide hands-on IT support for hardware, software, and network issues.
- Company: Join a dynamic IT team in Manchester with great career growth.
- Benefits: Career progression, training in cloud technologies, and a supportive work environment.
- Other info: Work on-site 5 days a week in a collaborative atmosphere.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Experience in 1st/2nd line support and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
1st/2nd Line IT Support - Manchester
Location: Manchester – On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team.
This is a hands-on role, providing support to end-users across hardware, software, and network issues.
You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies.
Key
Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site.
Manage and resolve hardware, software, and network issues.
Support Office 365, Exchange, and on-premise systems.
Respond to and resolve tickets using the company’s helpdesk system.
Install, configure, and maintain IT equipment.
Escalate complex issues to senior engineers as required.
Maintain excellent communication with users, keeping them informed throughout the support process.
Skills
Experience: Proven experience in a 1st/2nd line IT support or helpdesk role.
Strong troubleshooting skills and ability to resolve issues efficiently.
Experience with Office 365, Exchange, and on-premise environments.
Confident with hardware installation, maintenance, and problem resolution.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Benefits
1st/2nd Line Support employer: Adria Solutions
Join a dynamic fintech company that champions innovation and creativity, offering a flexible hybrid working environment in Manchester. As a Graphic Designer, you'll not only contribute to exciting projects but also benefit from generous holiday allowances and career development opportunities, all while collaborating with a forward-thinking team that values your unique design perspective.
