At a Glance
- Tasks: Lead a dynamic technical team and ensure top-notch service delivery.
- Company: Established tech business with a focus on innovation and growth.
- Benefits: Pension contributions, free parking, mileage expenses, and a chance to lead a growing operation.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Make a real impact by enhancing service quality and customer relationships.
- Qualifications: Experience in IT services and strong leadership skills required.
We’re working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. You’ll take ownership of operational performance, develop the technical team and act as a senior point of contact for customers.
Key Responsibilities
- Lead and develop a team of technical professionals.
- Take ownership of day-to-day service delivery and performance.
- Monitor SLAs, KPIs, workloads and operational standards.
- Manage technical escalations and support the team when required.
- Build strong relationships with customers and senior stakeholders.
- Lead customer service reviews and identify improvement opportunities.
- Support technical discussions, projects and new business opportunities.
- Recruit, onboard and develop technical staff.
- Help improve processes, documentation and overall service quality.
About You
We’re looking for someone with experience within an MSP, IT services or technology environment, who has progressed into a technical leadership or service delivery position. You should have:
- Experience managing or leading a technical team.
- Strong understanding of IT service delivery.
- Experience with service management, ticketing, PSA or RMM platforms.
- Excellent customer-facing and communication skills.
- The confidence to deal with senior stakeholders.
- A commercially aware and solutions-focused approach.
- A full UK driving licence.
Desirable: Microsoft/Azure/Cisco experience, relevant certifications and experience managing SLAs, KPIs or technical projects.
The Package
- Contributory pension
- Free parking
- Mileage expenses or company vehicle
- Excellent opportunity to take ownership of a growing technical operation
Interested? Please Click Apply Now!
Service Delivery & Operations Manager - Cheshire in Winsford employer: Adria Solutions Ltd
Adria Solutions Ltd. is an exceptional employer that fosters a dynamic work culture in Manchester, where innovation meets collaboration. With a strong emphasis on employee growth and mentorship, we offer competitive pay and flexible hybrid working arrangements, ensuring our team members thrive both personally and professionally while contributing to impactful technology strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery & Operations Manager - Cheshire in Winsford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adria Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adria Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adria Solutions Ltd!
✨Direct Apply to Adria Solutions Ltd
Let's not forget to apply directly through the Adria Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery & Operations Manager - Cheshire in Winsford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adria Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adria Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adria Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
