At a Glance
- Tasks: Lead and modernise IT support while driving operational excellence in a dynamic environment.
- Company: Join a forward-thinking company undergoing a major digital transformation.
- Benefits: Enjoy early finishes on Fridays, flexible working, and comprehensive health benefits.
- Other info: Great opportunity for career growth and to lead a high-performing IT team.
- Why this job: Make a real impact by shaping a modern, cloud-first IT infrastructure.
- Qualifications: Proven experience in IT leadership with strong technical skills in cloud and networking.
The predicted salary is between 50000 - 65000 £ per year.
Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure. Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment. This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.
Key Responsibilities
- IT Operations & Infrastructure
- Lead the company’s internal IT support and infrastructure operations
- Manage networking, cloud-hosted services, and enterprise systems
- Oversee the transition toward a modern Microsoft 365 and cloud-based environment
- Maintain and improve security, backup, and disaster recovery systems
- Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP
- Service Delivery & Operational Improvement
- Introduce and manage structured SLAs, KPIs, and incident management procedures
- Shift the IT function from reactive support to proactive service delivery
- Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
- Create and maintain systems architecture and technical documentation
- Manage vendors and ensure accountability across third-party suppliers
- Leadership & Transformation
- Lead, coach, and develop the IT team
- Support major infrastructure, cloud migration, and hardware transformation projects
- Assess emerging technologies and conduct cost-benefit analysis for future investment
- Manage IT budgets and contribute to long-term technology strategy
Skills & Experience
- Proven experience in a senior IT leadership or IT Support Manager role
- Strong background in infrastructure, networking, and cloud-based IT environments
- Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
- Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
- Experience with AWS or other cloud infrastructure platforms
- Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
- Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
- Strong service delivery mindset with experience implementing SLAs and operational KPIs
- Excellent troubleshooting, leadership, and stakeholder management skills
Why Join?
This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.
Benefits
- Early finish every Friday
- Flexible working arrangements
- Company pension scheme
- Life assurance
- Private Medical Insurance
Interested? Please Click Apply Now!
IT Support Manager in Warrington employer: Adria Solutions Ltd
Join a forward-thinking organisation in Manchester that is committed to digital transformation and innovation. As an IT Support Manager, you will enjoy a dynamic work culture that values autonomy and encourages professional growth, with benefits such as flexible working arrangements and a company pension scheme. This role offers the unique opportunity to lead a high-performing IT team while shaping the future of technology within the company.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager in Warrington
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local IT events. It's all about making connections and showing off your passion for IT support. Who knows? You might just bump into someone from the company you're eyeing!
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT projects or offer to help friends and family with their tech issues. This not only sharpens your skills but also gives you real-life examples to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT support scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace IT Support Manager in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Support Manager role. Highlight your experience with cloud environments, Microsoft 365, and any leadership roles you've held. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading IT support and how you can drive operational excellence. We love seeing enthusiasm and a clear vision for the role.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Whether it's improving service delivery or managing a successful cloud migration, we want to know how you've made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-based environments, Microsoft 365, and networking fundamentals. Be ready to discuss specific technologies you've worked with, like Cisco or Palo Alto, and how you've implemented them in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading IT teams and driving operational improvements. Think about times when you’ve successfully managed projects or transformed IT functions, and be ready to share those stories during the interview.
✨Understand the Business Context
Research the company’s current digital transformation efforts and think about how your skills can contribute to their goals. Being able to connect your technical expertise with their strategic objectives will show that you’re not just a techie but also a valuable business partner.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges, such as improving service delivery or managing a crisis in IT support. Practise articulating your thought process and decision-making strategies to demonstrate your proactive approach.
