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- Tasks: Provide first-line IT support and ensure smooth operation of internal systems.
- Company: A growing organisation with a focus on customer service and teamwork.
- Benefits: Profit sharing, on-site parking, and development opportunities.
- Why this job: Join a supportive team and enhance your IT skills while making a difference.
- Qualifications: 1+ years in IT support and strong customer service skills.
- Other info: Dynamic environment with opportunities for career growth.
The predicted salary is between 25000 - 32000 £ per year.
Our client, a growing organisation operating across multiple business units, is seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation.
Key Responsibilities
- Respond to support requests via phone and email, logging and tracking incidents in the IT service system.
- Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed.
- Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365).
- Assist with system installations, configurations, and onsite support where required.
- Help with user acceptance testing, troubleshooting, and process improvements.
- Maintain accurate records of IT assets, software licences, and documentation.
- Support training materials, system rollouts, integrations, and onboarding of new business units.
Skills & Experience
- Previous experience in IT or service desk support (1+ years).
- Strong customer service skills with a user-focused approach.
- Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred.
- Good understanding of PC, network environments, and common business applications.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both written and verbal.
What’s on Offer
- Profit sharing opportunities.
- On-site parking.
- Supportive team environment with development opportunities.
Interested? Please Click Apply Now!
1st Line IT Support in Warrington employer: Adria Solutions Ltd
Contact Detail:
Adria Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support in Warrington
✨Tip Number 1
Get your tech game on point! Brush up on your knowledge of Microsoft 365 and Active Directory, as these are key in the 1st Line IT Support role. We want to see you confidently tackle those common issues that users face.
✨Tip Number 2
Practice your communication skills! You’ll be the first point of contact for users, so being clear and friendly is essential. We suggest role-playing with a mate to nail down how you’d handle different support scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve successfully diagnosed and resolved issues. We love seeing candidates who can think on their feet and come up with solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals who are eager to join our supportive team.
We think you need these skills to ace 1st Line IT Support in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft environments like 365 and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any relevant experiences.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft environments, especially Microsoft 365 and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity with the systems they'll expect you to support.
✨Customer Service is Key
Since this role is all about providing first-line support, think of examples where you've gone above and beyond for a customer. Prepare to share specific instances that highlight your strong customer service skills and user-focused approach.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle certain IT issues. Prepare a few scenarios where you successfully diagnosed and resolved problems. This will demonstrate your analytical skills and ability to think on your feet.
✨Communication is Crucial
Practice explaining technical concepts in simple terms. You might need to communicate with users who aren't tech-savvy, so being able to convey information clearly and effectively is essential. Consider doing mock interviews to refine your communication style.