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For Companies At a Glance
- Tasks: Shape and grow rewards and perks, enhancing customer journeys and reducing churn.
- Company: Join a forward-thinking digital company focused on customer loyalty.
- Benefits: Enjoy hybrid working, birthday off, and a training budget.
- Why this job: Make a real impact on customer loyalty through innovative service design.
- Qualifications: Experience in product management or service design with a focus on customer journeys.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions. This role fills a key capability gap: embedding service design thinking within product delivery. The successful candidate will connect customer journeys to execution, ensuring the rewards experience feels coherent, valuable, and intentional from onboarding through to long-term engagement.
While acquisition is performing strongly, this role is squarely focused on reducing early churn and increasing long-term loyalty by delivering meaningful, ongoing value through our rewards ecosystem. Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products.
The Role
You will work closely with the Head of Product and cross-functional teams across engineering, design, data, marketing, and commercial partnerships. Your core responsibility will be to own and optimise the in-app rewards journey, ensuring it aligns with customer needs, business goals, and delivery realities. You will take a holistic view of the customer lifecycle—connecting touchpoints, identifying friction, and ensuring rewards, perks, and incentives feel relevant, timely, and easy to understand throughout a customer’s relationship with the product.
Key Responsibilities
- Own and evolve the rewards, perks, and cash-incentives roadmap, aligned to customer lifecycle stages
- Design and optimise end-to-end customer journeys, ensuring rewards experiences feel joined-up and purposeful
- Improve clarity, relevance, and usability of reward features to drive engagement and retention
- Analyse customer behaviour, reward usage, and drop-off points to identify opportunities to reduce churn
- Collaborate with UX/UI, engineering, marketing, data, and commercial teams to deliver a cohesive service experience
- Apply service design thinking to connect customer needs, product decisions, and delivery outcomes
- Gather insights through research, testing, and feedback to continuously refine the rewards proposition
- Support the expansion and optimisation of the perks and partnerships ecosystem
- Communicate product vision, performance insights, and recommendations clearly to stakeholders
Key Requirements
- Experience as a Product Manager, Product Owner, or Service Designer in a digital, customer-centric environment
- Strong capability in end-to-end journey mapping and customer lifecycle thinking
- Experience with loyalty, rewards, incentives, or value-driven digital products is highly desirable
- Understanding of customer engagement, retention strategies, and churn reduction
- Comfortable using data and insights to inform product and journey decisions
- Strong stakeholder management and cross-functional collaboration skills
- Experience in financial services, fintech, e-commerce, or subscription-based products is a plus
Why Join?
- Play a pivotal role in shaping a rewards proposition that directly impacts customer loyalty
- Help embed service design capability within product delivery
- Work in a collaborative, forward-thinking digital environment
- Competitive salary and benefits package
- Opportunity to deliver visible, meaningful customer impact
Benefits:
- Hybrid Working
- Birthday off
- Training and Development Budget
Interested? Please Click Apply Now!
Product Manager – Service Design experience in Stretford employer: Adria Solutions Ltd
Contact Detail:
Adria Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager – Service Design experience in Stretford
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies that highlight your experience in end-to-end journey design and service design thinking. This will make you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by understanding the company’s rewards ecosystem. Think about how you can improve customer journeys and reduce churn. Bring your ideas to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Product Manager – Service Design experience in Stretford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role! Highlight your experience in end-to-end journey mapping and service design. We want to see how your background aligns with our focus on customer journeys and lifecycle thinking.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about rewards and customer loyalty. Share specific examples of how you've improved customer experiences in previous roles, especially in fintech or subscription-based products.
Showcase Your Data Skills: We love data-driven decision-making! In your application, mention any experience you have with analysing customer behaviour and using insights to inform product decisions. This will show us that you understand the importance of reducing churn and enhancing engagement.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Customer Journeys
Make sure you can articulate your understanding of end-to-end customer journeys. Be ready to discuss how you've previously designed or optimised these journeys, especially in relation to rewards and incentives. Use specific examples to demonstrate your experience.
✨Showcase Your Service Design Thinking
Prepare to explain how service design thinking has influenced your product management approach. Think about how you've connected customer needs with product decisions in past roles, and be ready to share insights on how this can enhance the rewards experience.
✨Data-Driven Decision Making
Be prepared to discuss how you've used data to inform your product strategies. Highlight any experience you have with analysing customer behaviour and identifying drop-off points, as this will show your ability to reduce churn and improve engagement.
✨Collaboration is Key
Since this role involves working closely with cross-functional teams, think of examples where you've successfully collaborated with UX/UI, engineering, or marketing teams. Emphasise your stakeholder management skills and how you've navigated different perspectives to achieve a common goal.
