At a Glance
- Tasks: Provide 1st/2nd line IT support and resolve hardware/software issues.
- Company: Growing tech company in Stoke on Trent with a focus on employee development.
- Benefits: Dynamic work environment, professional development opportunities, and training.
- Other info: Opportunity to mentor Junior Engineers and grow your career.
- Why this job: Join a supportive team and enhance your IT skills while making a difference.
- Qualifications: 1 year of IT support experience and knowledge of Active Directory.
The predicted salary is between 25000 - 35000 £ per year.
IT Support Technician - Stoke on Trent
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician.
As a IT Support Technician, you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities
- Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
- Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
- Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
- Maintain accurate and up-to-date customer technical documentation.
- Continuously develop your skillset to stay updated with emerging technologies and trends.
- Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
Skills and Experience
- Ideally, a minimum of 1 year experience in a 1st/2nd line IT support role.
- Proficiency in Active Directory and Azure administration, with hands-on experience.
- Understanding of networking principles and protocols.
- Familiarity with ticketing systems and IT service management tools.
- Knowledge of 3CX Voice over IP systems/technologies would be advantageous.
Benefits
This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
- A dynamic and collaborative work environment
- Opportunities for professional development and training.
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We think you need these skills to ace IT Support Technician - Stoke on Trent in Stoke-on-Trent
1st/2nd Line IT Support
Active Directory
Azure Administration
Networking Principles
Ticketing Systems
IT Service Management Tools
3CX Voice over IP Systems
