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- Tasks: Provide expert 2nd line IT support and resolve hardware/software issues for end-users.
- Company: Join a growing tech company in Stoke on Trent with a focus on employee development.
- Benefits: Dynamic work environment, professional development opportunities, and supportive team culture.
- Why this job: Make a real impact by helping others and advancing your IT skills.
- Qualifications: 2+ years in 2nd line IT support, Active Directory, and Azure experience required.
- Other info: Opportunity to mentor Junior Engineers and grow your career in tech.
The predicted salary is between 28800 - 43200 £ per year.
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities
- Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
- Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
- Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
- Maintain accurate and up-to-date customer technical documentation.
- Continuously develop your skillset to stay updated with emerging technologies and trends.
- Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
Skills and Experience
- Ideally, a minimum of 2 years experience in a 2nd line IT support role.
- Proficiency in Active Directory and Azure administration, with hands-on experience.
- Understanding of networking principles and protocols.
- Familiarity with ticketing systems and IT service management tools.
- Knowledge of 3CX Voice over IP systems/technologies would be advantageous.
Benefits
This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
- A dynamic and collaborative work environment
- Opportunities for professional development and training.
Location: Stoke on Trent
2nd Line IT Support Engineer in Stoke-on-Trent employer: Adria Solutions Ltd.
Contact Detail:
Adria Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have a lead on that perfect 2nd Line IT Support Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Active Directory, Azure, and any other relevant tech. We want to see how you can tackle those tricky support issues!
✨Tip Number 3
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team. Let’s get you that 2nd Line IT Support Engineer job!
We think you need these skills to ace 2nd Line IT Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Support Engineer role. Highlight your experience with Active Directory, Azure, and any relevant ticketing systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved complex IT issues in the past. We’re all about proactive problem-solving, so let us know how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Adria Solutions Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure administration, and networking principles. Be ready to discuss specific scenarios where you've successfully resolved issues, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with the Company
Research the company’s culture, values, and any recent news or projects they’ve been involved in. This will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support situations. Think of examples from your past experience where you escalated issues or provided on-site support, and be ready to explain your thought process.
✨Show Your Willingness to Learn
Since the role involves continuous development, express your enthusiasm for learning new technologies and trends. Mention any recent courses or certifications you've pursued, and how you plan to keep your skills sharp in the future.
