At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving hardware and software issues.
- Company: Join a growing tech company in Stoke-on-Trent that values employee development.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to mentor Junior Engineers and grow your career.
- Why this job: Make a real impact by helping users and developing your tech skills.
- Qualifications: Experience in IT support, knowledge of Active Directory and Azure.
The predicted salary is between 28000 - 32000 £ per year.
Requirements
- Ideally, at least 1 year of experience in a 1st/2nd line IT support role.
- Proficiency in Active Directory and Azure administration, with hands‑on experience.
- Understanding of networking principles and protocols.
- Familiarity with ticketing systems and IT service management tools.
- Knowledge of 3CX Voice over IP systems and technologies would be advantageous.
Responsibilities
- Provide 1st and 2nd line IT support to end‑users and proactively resolve hardware and software issues from incoming support channels.
- Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
- Provide on‑site support to customers, resolving issues, offering consultations, and carrying out proactive maintenance as required.
- Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
- Maintain accurate and up‑to‑date customer technical documentation.
- Continuously develop our skillset to stay updated with emerging technologies and trends.
- Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
- Technologies
- Active Directory
- Azure
- Hardware
- Support
- Cloud
- More
We are recruiting an IT Support Technician for our growing client based in Stoke‑on‑Trent.
This is a great opportunity to join a company that strongly believes in the development of its employees.
We offer a dynamic and collaborative work environment, along with opportunities for professional development and training.
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IT Support Technician - Longton in Nottingham employer: Adria Solutions Ltd
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