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- Tasks: Provide expert support for Microsoft 365 services, focusing on Entra ID, SharePoint, and PowerShell scripting.
- Company: Join a dynamic team dedicated to enhancing client experiences with Microsoft 365 solutions.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and professional development opportunities.
- Why this job: Be part of a collaborative culture that values initiative and offers impactful work in tech.
- Qualifications: Strong client service skills, experience with Microsoft SharePoint, Entra ID, and PowerShell scripting required.
- Other info: Work from our central Manchester office three days a week while enjoying your birthday off!
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting. The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.
Key Responsibilities
- Customer Onboarding & Implementation
- Support initial setup of client environments, including user accounts and SharePoint configurations.
- Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).
- Liaise between clients and development teams to escalate and resolve technical matters.
- Provide best practice advice on Microsoft 365 tenancy setup.
- Assist with data imports into SharePoint and resolve migration issues.
- Execute PowerShell scripts for automation and bulk changes.
- Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
- Collaborate with support teams to resolve complex technical issues.
- Automate repetitive tasks to improve team efficiency.
- Maintain and update internal knowledge bases and troubleshooting guides.
- Document client tenancy configurations and technical implementation notes.
Key Requirements
- Strong client service mindset with excellent attention to detail.
- Comfortable working independently and in collaborative teams.
- Able to prioritise and perform under pressure in fast-paced environments.
- Strong communicator – both written and verbal – with confidence in client meetings.
- Analytical mindset with excellent troubleshooting capabilities.
Essential Experience
- Microsoft SharePoint – Advanced understanding of configuration and permissions.
- Microsoft Entra ID – Experience with access and identity management.
- PowerShell – Proficient in scripting and automation tasks.
Desirable Knowledge
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Copilot
Benefits
- 25 days annual leave + public holidays + your birthday off
- Professional development opportunities
- Private medical and dental insurance
- Life assurance
- Central Manchester office (3 days office-based)
Interested? Click Apply Now to join a growing, collaborative team supporting clients through their Microsoft 365 journey.
Microsoft 365 Support Engineer employer: Adria Solutions Ltd.
Contact Detail:
Adria Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft 365 Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 services, especially Entra ID, SharePoint, and PowerShell scripting. Having hands-on experience or even personal projects showcasing your skills in these areas can really set you apart during the interview process.
✨Tip Number 2
Brush up on your client-facing communication skills. Since this role involves liaising with clients and development teams, practice explaining technical concepts in simple terms to demonstrate your ability to communicate effectively.
✨Tip Number 3
Prepare for potential technical scenarios that may come up during interviews. Think about common issues related to onboarding and implementation of Microsoft 365 services, and how you would troubleshoot them.
✨Tip Number 4
Showcase your problem-solving abilities by discussing past experiences where you've successfully resolved complex technical issues. This will highlight your analytical mindset and troubleshooting capabilities, which are key for this role.
We think you need these skills to ace Microsoft 365 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 services, particularly Entra ID, SharePoint, and PowerShell scripting. Use specific examples to demonstrate your technical skills and client-facing communication abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the key responsibilities. Mention your experience in customer onboarding, technical support, and automation, and provide examples of how you've successfully resolved complex issues.
Showcase Your Problem-Solving Skills: During the application process, emphasise your analytical mindset and troubleshooting capabilities. Provide examples of past experiences where you successfully identified and resolved technical challenges, especially related to Microsoft 365.
Prepare for Technical Questions: Be ready to discuss your technical knowledge in detail, particularly around Microsoft SharePoint configurations, Entra ID management, and PowerShell scripting. Consider preparing scenarios or case studies that showcase your expertise and problem-solving approach.
How to prepare for a job interview at Adria Solutions Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 services, especially Entra ID, SharePoint, and PowerShell scripting. Bring examples of how you've used these tools in past roles to solve problems or improve processes.
✨Demonstrate Client-Facing Communication
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. Think of scenarios where you successfully communicated with clients and be ready to share those experiences.
✨Prepare for Troubleshooting Scenarios
Anticipate questions related to troubleshooting onboarding issues or resolving technical matters. Brush up on common problems and solutions related to Microsoft 365, and be ready to walk through your thought process during the interview.
✨Highlight Your Team Collaboration Experience
This position involves working closely with both clients and development teams. Prepare examples that showcase your ability to collaborate effectively, manage priorities, and work under pressure in a fast-paced environment.
