At a Glance
- Tasks: Shape and grow rewards and perks, enhancing customer journeys and reducing churn.
- Company: Join a forward-thinking digital company focused on customer loyalty.
- Benefits: Competitive salary, hybrid working, birthday off, and training budget.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer loyalty through innovative service design.
- Qualifications: Experience in product management or service design with a focus on customer journeys.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Product Manager with a strong focus on end‑to‑end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash‑incentive propositions. This role fills a key capability gap: embedding service design thinking within product delivery. The successful candidate will connect customer journeys to execution, ensuring the rewards experience feels coherent, valuable, and intentional from onboarding through to long‑term engagement.
While acquisition is performing strongly, this role is squarely focused on reducing early churn and increasing long‑term loyalty by delivering meaningful, ongoing value through our rewards ecosystem. Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end‑to‑end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription‑based products.
The Role
You’ll work closely with the Head of Product and cross‑functional teams across engineering, design, data, marketing, and commercial partnerships. Your core responsibility will be to own and optimise the in‑app rewards journey, ensuring it aligns with customer needs, business goals, and delivery realities. You’ll take a holistic view of the customer lifecycle—connecting touchpoints, identifying friction, and ensuring rewards, perks, and incentives feel relevant, timely, and easy to understand throughout a customer’s relationship with the product.
Key Responsibilities
- Own and evolve the rewards, perks, and cash‑incentives roadmap, aligned to customer lifecycle stages
- Design and optimise end‑to‑end customer journeys, ensuring rewards experiences feel joined‑up and purposeful
- Improve clarity, relevance, and usability of reward features to drive engagement and retention
- Analyse customer behaviour, reward usage, and drop‑off points to identify opportunities to reduce churn
- Collaborate with UX/UI, engineering, marketing, data, and commercial teams to deliver a cohesive service experience
- Apply service design thinking to connect customer needs, product decisions, and delivery outcomes
- Gather insights through research, testing, and feedback to continuously refine the rewards proposition
- Support the expansion and optimisation of the perks and partnerships ecosystem
- Communicate product vision, performance insights, and recommendations clearly to stakeholders
Key Requirements
- Experience as a Product Manager, Product Owner, or Service Designer in a digital, customer‑centric environment
- Strong capability in end‑to‑end journey mapping and customer lifecycle thinking
- Experience with loyalty, rewards, incentives, or value‑driven digital products is highly desirable
- Understanding of customer engagement, retention strategies, and churn reduction
- Comfortable using data and insights to inform product and journey decisions
- Strong stakeholder management and cross‑functional collaboration skills
- Experience in financial services, fintech, e‑commerce, or subscription‑based products is a plus
Why Join?
- Play a pivotal role in shaping a rewards proposition that directly impacts customer loyalty
- Help embed service design capability within product delivery
- Work in a collaborative, forward‑thinking digital environment
- Competitive salary and benefits package
- Opportunity to deliver visible, meaningful customer impact
- Hybrid Working
- Birthday off
- Training and Development Budget
Interested? Please Click Apply Now!
Product Manager – Service Design experience! in Manchester employer: Adria Solutions Ltd
Adria Solutions Ltd. is an exceptional employer that fosters a dynamic work culture in Manchester, where innovation meets collaboration. With a strong emphasis on employee growth and mentorship, we offer competitive pay and flexible hybrid working arrangements, ensuring our team members thrive both personally and professionally while contributing to impactful technology strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager – Service Design experience! in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in product management or service design. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with end-to-end customer journeys and service design thinking. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to product management and customer lifecycle strategies. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Product Manager – Service Design experience! in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in end-to-end customer journeys and service design. We want to see how your background aligns with our focus on rewards and customer loyalty!
Showcase Your Journey Mapping Skills:In your application, emphasise your ability to map customer journeys and identify friction points. We’re keen to know how you’ve used these skills to enhance customer experiences in previous roles.
Use Data to Your Advantage:Don’t forget to mention any experience you have with data analysis! We love candidates who can leverage insights to inform product decisions, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Customer Journeys
Make sure you can articulate your understanding of end-to-end customer journeys. Be prepared to discuss how you've previously mapped out customer experiences and the impact it had on reducing churn or enhancing loyalty.
✨Showcase Your Service Design Skills
Highlight any experience you have with service design thinking. Bring examples of how you've connected customer needs with product decisions, and be ready to explain how this approach has led to successful outcomes in your past roles.
✨Data-Driven Decision Making
Demonstrate your comfort with using data to inform product decisions. Prepare to discuss specific metrics you've tracked, how you've analysed customer behaviour, and what insights you've gained that influenced your product strategies.
✨Collaboration is Key
Emphasise your ability to work cross-functionally. Share examples of how you've collaborated with teams like UX/UI, engineering, and marketing to deliver cohesive service experiences, and be ready to discuss how you manage stakeholder relationships effectively.
