At a Glance
- Tasks: Provide expert support for Microsoft 365 services, including Entra ID and SharePoint.
- Company: Join a dynamic team in a central Manchester office with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and professional development opportunities.
- Other info: Work in a fast-paced environment with excellent career growth potential.
- Why this job: Make a real impact by helping clients navigate their Microsoft 365 journey.
- Qualifications: Strong client service skills and experience with Microsoft 365 technologies.
We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.
The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.
Key Responsibilities- Customer Onboarding & Implementation
- Support initial setup of client environments, including user accounts and SharePoint configurations.
- Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).
- Liaise between clients and development teams to escalate and resolve technical matters.
- Provide best practice advice on Microsoft 365 tenancy setup.
- Assist with data imports into SharePoint and resolve migration issues.
- Execute PowerShell scripts for automation and bulk changes.
- Technical Support & Automation
- Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
- Collaborate with support teams to resolve complex technical issues.
- Automate repetitive tasks to improve team efficiency.
- Documentation & Knowledge Management
- Maintain and update internal knowledge bases and troubleshooting guides.
- Document client tenancy configurations and technical implementation notes.
- Strong client service mindset with excellent attention to detail.
- Comfortable working independently and in collaborative teams.
- Able to prioritise and perform under pressure in fast-paced environments.
- Strong communicator – both written and verbal – with confidence in client meetings.
- Analytical mindset with excellent troubleshooting capabilities.
- Microsoft SharePoint – Advanced understanding of configuration and permissions.
- Microsoft Entra ID – Experience with access and identity management.
- PowerShell – Proficient in scripting and automation tasks.
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Copilot
- 25 days annual leave + public holidays + your birthday off
- Professional development opportunities
- Private medical and dental insurance
- Life assurance
- Central Manchester office (3 days office-based)
Interested? Click Apply Now to join a growing, collaborative team supporting clients through their Microsoft 365 journey.
Microsoft 365 Support Engineer in Manchester employer: Adria Solutions Ltd
Adria Solutions Ltd. is an exceptional employer that fosters a dynamic work culture in Manchester, where innovation meets collaboration. With a strong emphasis on employee growth and mentorship, we offer competitive pay and flexible hybrid working arrangements, ensuring our team members thrive both personally and professionally while contributing to impactful technology strategies.
