At a Glance
- Tasks: Support 500 employees with hands-on IT solutions and tackle complex technical issues.
- Company: Join a dynamic IT team in a well-established company in Manchester.
- Benefits: Competitive salary, career growth, and a chance to work with cutting-edge technologies.
- Other info: Engaging recruitment process with practical assessments to showcase your skills.
- Why this job: Make a real impact by solving problems and improving IT infrastructure.
- Qualifications: Hands-on 2nd Line experience and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
Our client is looking for an experienced IT Support Engineer to join an established IT team supporting around 500 employees across a national branch network. This is a hands-on role where you'll become the main escalation point for 1st Line, while also working alongside an existing 2nd Line Technician on infrastructure support, technical issues and improvement projects. We're looking for someone who combines strong technical ability with excellent customer service and takes ownership of problems through to resolution.
The Role
- Acting as the primary technical escalation point for 1st Line.
- Diagnosing and resolving complex 2nd Line infrastructure and user issues.
- Supporting Microsoft 365, Exchange Online, Entra ID and Windows environments.
- Administering Intune, Autopilot and NinjaOne.
- Supporting VMware VDI across a branch environment of approximately 240 users.
- Supporting networks, firewalls and switches.
- Working with Palo Alto and Juniper technologies.
- Supporting Veeam backup and wider infrastructure technologies.
- Investigating root causes and preventing recurring issues.
- Contributing to infrastructure projects and the wider IT transformation programme.
- Working within formal change-control and security processes.
- Maintaining accurate technical documentation.
Technical Environment
Microsoft 365 | Exchange Online | Entra ID | Intune | Autopilot | NinjaOne | VMware VDI | Palo Alto | Juniper | Veeam | Keeper
You don't need to be an expert in every technology, but you'll need genuine hands-on 2nd Line experience and the ability to troubleshoot across a broad infrastructure environment.
About You
We're looking for someone with experience across areas such as:
- Microsoft 365 and Exchange Online
- Entra ID / Active Directory
- Intune and device management
- Windows support
- VMware / VDI
- Networking and troubleshooting
- Firewalls and switches
- Backup technologies
- Infrastructure troubleshooting and problem management
Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be advantageous.
Desirable
- ITIL knowledge or certification.
- ISO 27001 experience.
- Experience within a regulated environment.
- Understanding of incident, problem and change management.
- Experience working on infrastructure transformation projects.
The Recruitment Process
The process includes a practical technical assessment, giving you the opportunity to demonstrate how you approach real-world technical problems. We're interested in how you actually work, not simply how well you interview. Click Apply Now to find out more.
IT Support Engineer - Manchester employer: Adria Solutions Ltd
Join a dynamic team in Manchester where your skills as a 1st/2nd Line IT Support Engineer will be valued and nurtured. With a strong focus on career progression and comprehensive training in both cloud and on-premise technologies, you'll find ample opportunities to grow within a supportive work culture that prioritises employee development. Enjoy the benefits of working in a collaborative environment while providing essential support to end-users and enhancing your technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adria Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adria Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adria Solutions Ltd!
✨Direct Apply to Adria Solutions Ltd
Let's not forget to apply directly through the Adria Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adria Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adria Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adria Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
