IT Support Engineer (Infrastructure & Azure) in Manchester

IT Support Engineer (Infrastructure & Azure) My client is seeking a proactive and customer‐focused IT Support Engineer to join their growing digital and IT function. This is an excellent opportunity for someone who enjoys hands‐on technical work, modern cloud technologies, and delivering high‐quality support to users across the organisation.About the Role This is a user‐facing, technically varied role that combines day‐to‐day support with Azure and Microsoft 365 administration, end‐user device management, and wider infrastructure responsibilities. You will work closely with colleagues across the business to troubleshoot issues, improve services, and develop a strong understanding of the systems that support daily operations.You\’ll support users both face‐to‐face and remotely (via phone and Microsoft Teams), taking ownership of issues through to resolution. The role is hybrid, with some travel to business sites for technical surveys, installations, and on‐site support.Key Responsibilities Provide technical support to users in person, by phone, and via Microsoft TeamsAdminister and support Microsoft Azure, Microsoft 365, and end‐user devicesSupport and maintain Windows desktop environmentsAssist with device deployment using Intune and AutopilotTroubleshoot and maintain networking infrastructure, including basic router and firewall configurationFollow ITIL-aligned processes for incident, problem, and change managementMaintain accurate documentation and contribute to service improvementsCarry out on‐site technical surveys, installations, and support when requiredExperience & Skills Experience in a customer‐facing technical support role (in person and remote)Working knowledge of ITIL principlesStrong communication skills and a customer‐service mindsetAt least 2 years\’ experience administering Microsoft Azure, including: Entra ID (Azure AD)IntuneAutopilotMulti‐Factor Authentication (MFA)

Solid networking knowledge: IP addressing & subnettingNetwork cable patchingBasic router/firewall configuration

Strong experience supporting Windows desktop environmentsExperience supporting Microsoft Office / Microsoft 365Mobile Device Management (MDM) experienceDesirable Skills Cyber Essentials certification or hands‐on experience supporting complianceMicrosoft certifications (Azure, Microsoft 365, Endpoint Management)Experience with telephony setup and administrationExperience with Ubiquiti UniFi networking equipmentExperience supporting Sage Intacct (SaaS finance system)Experience supporting OneTouch Health (SaaS care management system)Interested? Please Click Apply Now!#J-18808-Ljbffr