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For Companies At a Glance
- Tasks: Lead the transformation of IT infrastructure and support into a proactive, high-performing operation.
- Company: Join a forward-thinking company with a clear digital strategy and supportive leadership.
- Benefits: Enjoy 23 days holiday, extra birthday leave, and strong backing for your initiatives.
- Other info: Opportunity for career growth in a dynamic, evolving technology environment.
- Why this job: Make a real impact in a major transformation programme and enhance IT service delivery.
- Qualifications: Experience in IT infrastructure management and strong people leadership skills required.
With a newly appointed CTO and a clear digital strategy, our client is embarking on a major transformation programme designed to modernise infrastructure, improve operational resilience, and create a more proactive, cloud-first IT environment.
About the role
This is not a traditional “keep the lights on” infrastructure role. We are looking for a hands-on Infrastructure & Support Lead who can help transform a reactive support function into a modern, high-performing technology operation. You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap. Working closely with senior leadership, you’ll have the autonomy, backing, and opportunity to make lasting improvements across infrastructure, support, security, and cloud services.
What success looks like
In your first few months, you’ll take ownership of the current IT landscape by building strong relationships across the business, assessing operational risks, and gaining visibility across infrastructure, Microsoft 365, security, backups, and support processes. You’ll introduce greater operational maturity through clear SLAs, measurable KPIs, structured incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service-led approach. As stability improves, you’ll play a key role in delivering priority areas of the wider digital transformation programme, supporting cloud migration, infrastructure modernisation, and improvements that create a more resilient, scalable, and user-focused IT environment.
The environment and roadmap
You’ll lead across a broad and evolving technology estate, including:
- Migration from legacy on-prem systems to a modern Microsoft 365 environment
- Technologies including Entra ID, SharePoint, Teams, and M365 administration
- Support for a distributed workforce across multiple UK locations
- Oversight of virtualised server infrastructure and enterprise networking
- Exposure to technologies such as Palo Alto and Juniper
- Cloud migration and infrastructure modernisation initiatives
The goal is simple: create a reliable, scalable, user-focused IT function that enables growth and resilience across the organisation.
About you
We’re looking for someone who combines technical credibility with strong operational leadership. You will ideally have:
- Previous experience leading or managing IT infrastructure, operations, or support teams
- Strong people management and coaching capability
- Experience improving IT service delivery through KPIs, SLAs, and process maturity
- Technical understanding of Microsoft 365, virtualised environments, infrastructure, and security
- A proactive mindset with experience driving positive operational change
- The ability to work collaboratively with technical and non-technical stakeholders alike
Why join us?
This is an opportunity to play a visible role in a major transformation programme where your impact will be recognised and supported by senior leadership.
Benefits include:
- 23 days holiday plus Bank Holidays
- Additional Christmas closure period
- Extra paid day off for your birthday
- Strong leadership backing and genuine autonomy to improve how technology operates across the business
Interested? Please Click Apply Now!
Infrastructure & Support Lead - Manchester employer: Adria Solutions Ltd
Contact Detail:
Adria Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure & Support Lead - Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that Infrastructure & Support Lead role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements. This is your chance to demonstrate how you've transformed IT operations before and how you can do it again!
✨Tip Number 3
Prepare for interviews by researching the company’s current IT landscape. Understand their challenges and think about how you can help them improve service delivery and operational maturity. Tailor your answers to show you’re the perfect fit for their transformation programme.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Infrastructure & Support Lead - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your previous roles in IT infrastructure and support, especially any hands-on experience with Microsoft 365 and cloud migration.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've transformed support functions or improved service delivery in past positions.
Showcase Your Leadership Skills: Since we're looking for someone with strong people management capabilities, be sure to mention any experience you have in coaching teams or leading projects. We want to see how you can inspire and develop others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Manchester.
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, virtualised environments, and security protocols. Be ready to discuss how you've previously improved IT service delivery through KPIs and SLAs, as this will show your technical credibility.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management and coaching capabilities. Think about times when you've successfully led a team through operational changes or improved service delivery, as this aligns perfectly with the role's requirements.
✨Understand the Business Landscape
Research the company’s current IT landscape and their digital transformation goals. Being able to discuss how you can help modernise their infrastructure and create a proactive support culture will demonstrate your commitment and understanding of their needs.
✨Build Relationships During the Interview
Remember, this role involves working closely with senior leadership and various stakeholders. Show your collaborative side by discussing how you’ve built strong relationships in past roles and how you plan to do the same here.