At a Glance
- Tasks: Lead and modernise IT support, enhancing service delivery and operational performance.
- Company: Join a forward-thinking company undergoing a major digital transformation.
- Benefits: Enjoy flexible working, early finishes on Fridays, and comprehensive health benefits.
- Other info: Great opportunity for career growth in a dynamic, supportive environment.
- Why this job: Be at the forefront of a tech transformation and shape a cloud-first infrastructure.
- Qualifications: Proven IT leadership experience with strong skills in cloud and networking environments.
The predicted salary is between 60000 - 80000 £ per year.
Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional maintenance role; it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.
Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment. This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.
IT Operations & Infrastructure- Lead the company’s internal IT support and infrastructure operations
- Manage networking, cloud-hosted services, and enterprise systems
- Oversee the transition toward a modern Microsoft 365 and cloud-based environment
- Maintain and improve security, backup, and disaster recovery systems
- Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP
- Introduce and manage structured SLAs, KPIs, and incident management procedures
- Shift the IT function from reactive support to proactive service delivery
- Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
- Create and maintain systems architecture and technical documentation
- Manage vendors and ensure accountability across third-party suppliers
- Lead, coach, and develop the IT team
- Support major infrastructure, cloud migration, and hardware transformation projects
- Assess emerging technologies and conduct cost-benefit analysis for future investment
- Manage IT budgets and contribute to long-term technology strategy
- Proven experience in a senior IT leadership or IT Support Manager role
- Strong background in infrastructure, networking, and cloud-based IT environments
- Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
- Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
- Experience with AWS or other cloud infrastructure platforms
- Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
- Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
- Strong service delivery mindset with experience implementing SLAs and operational KPIs
- Excellent troubleshooting, leadership, and stakeholder management skills
This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.
Benefits- Early finish every Friday
- Flexible working arrangements
- Company pension scheme
- Life assurance
- Private Medical Insurance
Cloud-First IT Operations Leader in Manchester employer: Adria Solutions Ltd
Join a forward-thinking organisation in Manchester that is committed to digital transformation and innovation. As a Cloud-First IT Operations Leader, you will enjoy a dynamic work culture that values autonomy and encourages professional growth, with benefits such as flexible working arrangements and an early finish every Friday. This role offers the unique opportunity to shape a modern IT environment while receiving strong support from senior leadership, making it an ideal place for those looking to make a meaningful impact in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud-First IT Operations Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and even some technical ones related to cloud infrastructure. Show them you’re not just a fit on paper, but also in person!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website for the best chance! We’re always looking for talented individuals who can help us shape a modern, cloud-first infrastructure. Your next big opportunity could be just a click away!
We think you need these skills to ace Cloud-First IT Operations Leader in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership in IT operations and any cloud-based projects you've led. We want to see how you can take ownership of a complex IT environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming IT functions and how your hands-on experience aligns with our cloud-first approach. Let us know how you can drive operational excellence!
Showcase Your Technical Skills:Don’t forget to mention your technical expertise, especially with Microsoft 365, networking, and cloud environments. We’re looking for someone who can balance strategic leadership with hands-on skills, so make sure to highlight relevant projects you've worked on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-based environments, especially Microsoft 365 and networking concepts like VPNs and firewalls. Be ready to discuss how you've implemented these technologies in past roles and how they can benefit the company.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading IT teams and driving operational improvements. Think about specific situations where you’ve coached team members or transformed IT functions, as this role requires a balance of strategic leadership and hands-on expertise.
✨Understand Their Business Needs
Research the company’s current IT landscape and their digital transformation goals. Be prepared to discuss how you can help them shift from reactive support to proactive service delivery, and how you would manage SLAs and KPIs to improve service quality.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company’s future. Inquire about their current challenges with IT operations or how they envision the transition to a cloud-first infrastructure. This demonstrates your strategic thinking and genuine interest in contributing to their success.
