At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for customers.
- Company: Join a dynamic Service Desk team in a hybrid working environment.
- Benefits: Enjoy a supportive team culture, flexible work options, and growth opportunities.
- Other info: Stay ahead with emerging technologies and enhance your career in IT.
- Why this job: Make a real difference by tackling exciting tech challenges every day.
- Qualifications: Experience with Microsoft 365, cyber security, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.
Key Responsibilities
- Deliver technical support by managing and resolving service tickets in line with agreed SLAs
- Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
- Complete sales orders and project work within agreed timelines
- Implement approved technical solutions remotely and onsite
- Support continuous improvement of Service Desk technologies and processes
- Develop and maintain operational procedures, technical documentation, and user guides
- Monitor and respond to cyber security threats and vulnerabilities
- Perform routine maintenance, including backups and network/device updates
- Communicate effectively with internal teams and customers regarding technical issues and security risks
- Stay up to date with emerging technologies and contribute to best practice standards
- Promote awareness of infrastructure and platform technologies across the business
Skills & Experience Required
- Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)
- Experience with Windows Server, networking (routers/switches), and VoIP systems
- Proven background in cyber security tools and threat monitoring
- Experience with Microsoft Azure (desirable)
- Previous technical support role covering infrastructure, cloud, and endpoint environments
- Experience deploying and supporting Microsoft 365 solutions
- Troubleshooting, diagnostic, and problem-solving skills
Team & Communication
- Excellent customer service and communication skills
- Ability to work both independently and collaboratively
- Comfortable working under pressure in a fast-paced environment
This role offers a hybrid working model with a supportive team environment and opportunities to work with modern technologies across infrastructure and security.
IT Support Engineer - Macclesfield employer: Adria Solutions Ltd
Join our vibrant team as an IT Support Engineer in Macclesfield, where we prioritise employee growth and a collaborative work culture. Enjoy the flexibility of a hybrid working model while engaging with cutting-edge technologies in infrastructure and cyber security, all within a supportive environment that values your contributions and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Macclesfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Engineer role.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with Microsoft 365 and cyber security. We recommend practising common interview questions and even doing mock interviews with friends.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled technical issues in the past. We want to see how you think on your feet and resolve challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer - Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Windows Server, and any relevant cyber security tools. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our dynamic Service Desk team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully resolved technical issues or improved processes. We’re all about continuous improvement, so show us how you can help us achieve that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 technologies, Windows Server, and networking basics. Be ready to discuss how you've used these tools in previous roles, as well as any experience with cyber security tools. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about a time when you resolved a tricky service ticket or improved a process. This will demonstrate your troubleshooting abilities and your commitment to customer satisfaction, which is key for this role.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication with both internal teams and customers, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly under pressure.
✨Stay Updated on Emerging Technologies
Research the latest trends in IT support, especially around cloud technologies and cyber security. Being able to discuss recent developments or best practices during your interview will show that you're proactive and genuinely interested in the field, making you a standout candidate.
