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- Tasks: Provide expert 2nd line IT support and resolve hardware/software issues.
- Company: Join a dynamic tech company focused on employee development.
- Benefits: Enjoy professional growth opportunities and a collaborative work environment.
- Why this job: Make a real impact by helping users and developing your skills.
- Qualifications: 2 years of IT support experience and knowledge of Active Directory.
- Other info: Contribute to the growth of Junior Engineers in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities:
- Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
- Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
- Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
- Maintain accurate and up-to-date customer technical documentation.
- Continuously develop your skillset to stay updated with emerging technologies and trends.
- Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
Skills and Experience:
- Ideally, a minimum of 2 years experience in a 2nd line IT support role.
- Proficiency in Active Directory and Azure administration, with hands-on experience.
- Understanding of networking principles and protocols.
- Familiarity with ticketing systems and IT service management tools.
- Knowledge of 3CX Voice over IP systems/technologies would be advantageous.
Benefits:
This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
- A dynamic and collaborative work environment.
- Opportunities for professional development and training.
2nd Line IT Support Engineer in Longton employer: Adria Solutions Ltd
Contact Detail:
Adria Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Longton
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for a 2nd Line IT Support Engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This can really set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. Focus on common IT support scenarios and how you'd handle them.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you, so make sure you check it out and get your application in!
We think you need these skills to ace 2nd Line IT Support Engineer in Longton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Support Engineer role. Highlight your experience with Active Directory, Azure, and any relevant ticketing systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved tricky IT issues in the past. We’re looking for someone who can think on their feet and tackle challenges head-on, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure administration, and networking principles. Be ready to discuss specific scenarios where you've resolved issues or improved processes using these technologies.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT problems in the past. Think about times when you served as an escalation point for 1st line support and how you approached those challenges.
✨Familiarise Yourself with Their Tools
If the company uses specific ticketing systems or IT service management tools, do a bit of research. Being able to speak about your experience with similar tools can really set you apart from other candidates.
✨Emphasise Continuous Learning
Since the role involves staying updated with emerging technologies, be prepared to discuss how you keep your skills sharp. Mention any recent courses, certifications, or self-study you've undertaken to show your commitment to professional growth.
