At a Glance
- Tasks: Own and optimise chatbot performance across French and UK markets, enhancing user experience.
- Company: Dynamic international team with strong UK leadership and local integration in France.
- Benefits: Hybrid work setup, modern offices in Lyon, and opportunities for travel.
- Other info: Exciting chance to work on innovative AI projects in a collaborative environment.
- Why this job: Shape the future of AI in a growing business and make a real impact.
- Qualifications: Fluent in French and English, with experience in chatbot platforms and performance optimisation.
The predicted salary is between 50000 - 70000 € per year.
Step into a role where AI isn’t theoretical - it’s already live, evolving, and making an impact. You’ll be working on a production‑level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution. You’ll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations.
Your environment
- International, collaborative team with strong UK leadership and local integration in France
- Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon
- Travel between the UK and Lyon during onboarding for a smooth transition
- Modern offices in Lyon, conveniently located near Part‑Dieu station
What you’ll be doing
- You’ll take ownership of chatbot performance and continuous improvement across French and UK markets:
- Design, test, and optimise chatbot prompts in French and English
- Build and manage a structured continuous improvement cycle
- Audit and enhance the knowledge base (Intercom Articles)
- Collaborate with business teams to keep content accurate and up to date
- Create and maintain performance dashboards (resolution, CSAT, escalations, cost)
- Deliver regular insights and reporting to the Head of Operational AI
- Identify anomalies and optimisation opportunities within Intercom
- Support chatbot expansion into new products, use cases, and markets
Technical expertise
- Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered)
- Proven experience improving chatbot performance through prompt design
- Strong understanding of LLM concepts (grounding, retrieval, hallucination)
- Confident in building reports using Excel or Google Sheets
- Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.)
Behavioural skills
- Native‑level French and fluent English (C1/C2)
- Highly autonomous and comfortable working across international teams
- Structured, methodical approach with the ability to think strategically
- Curious and forward‑thinking, especially about applied AI
Nice to have
- Experience in international or multi‑market environments
- Familiarity with the construction sector or compliance platforms
Why this role stands out
This isn’t a maintenance role - it’s an opportunity to actively shape how AI is used across a growing international business. You’ll combine hands‑on optimisation with strategic input, working at the intersection of AI, operations, and customer experience.
AI Chatbot & Conversational Design Specialist (French speaking) in London employer: Adria Solutions Ltd
Join a forward-thinking company that values innovation and collaboration, where your role as an AI Chatbot & Conversational Design Specialist will directly influence the performance of cutting-edge AI technology. With a hybrid work setup in modern offices located in Lyon, you'll enjoy flexibility while being part of an international team that fosters growth and development. The company prioritises employee engagement and offers unique opportunities to shape the future of AI across diverse markets, making it an exceptional place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land AI Chatbot & Conversational Design Specialist (French speaking) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your knowledge of AI chatbots. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills through projects or a portfolio. If you've worked on chatbot designs or improvements, make sure to highlight those experiences. It’s all about demonstrating what you can bring to the table!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace AI Chatbot & Conversational Design Specialist (French speaking) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Chatbot & Conversational Design Specialist role. Highlight your experience with chatbot platforms and any relevant metrics you've improved in past roles. We want to see how you can bring your unique skills to our team!
Show Off Your Language Skills:Since this role requires native-level French and fluent English, don’t forget to showcase your language abilities. Use both languages in your application where appropriate, and maybe even include a brief example of your work in conversational design in French!
Be Data-Driven:We love numbers! When discussing your previous experiences, include specific metrics that demonstrate your impact on chatbot performance. Whether it’s resolution rates or CSAT scores, showing us your analytical side will definitely catch our attention.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Chatbot Inside Out
Before the interview, make sure you understand the chatbot platforms mentioned in the job description, especially Intercom. Familiarise yourself with how chatbots work, their performance metrics, and common challenges. This will help you speak confidently about your experience and how you can contribute to improving chatbot performance.
✨Showcase Your Language Skills
Since this role requires native-level French and fluent English, be prepared to demonstrate your language proficiency during the interview. You might be asked to discuss technical concepts or even role-play a conversation in both languages. Practising these scenarios beforehand will give you an edge.
✨Prepare for Technical Questions
Expect questions about LLM concepts and chatbot optimisation strategies. Brush up on grounding, retrieval, and hallucination, and think of examples from your past experiences where you've successfully improved chatbot performance. Being able to articulate your thought process will impress the interviewers.
✨Emphasise Collaboration and Autonomy
This role involves working with international teams, so highlight your experience in collaborative environments. Share examples of how you've worked autonomously while still contributing to team goals. This will show that you're not only a self-starter but also a team player who can thrive in a hybrid setup.
