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- Tasks: Provide expert 2nd line IT support and resolve hardware/software issues.
- Company: Join a growing tech company in Stoke on Trent with a focus on employee development.
- Benefits: Dynamic work environment, professional development opportunities, and training.
- Why this job: Make a real impact by helping users and developing your skills in IT.
- Qualifications: 2+ years in 2nd line IT support, Active Directory, and Azure experience.
- Other info: Collaborative culture with opportunities to mentor Junior Engineers.
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities:
- Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
- Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
- Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
- Maintain accurate and up-to-date customer technical documentation.
- Continuously develop your skillset to stay updated with emerging technologies and trends.
- Contribute to the professional growth and development of Junior Engineers by providing guidance and support.
Skills and Experience:
- Ideally, a minimum of 2 years experience in a 2nd line IT support role.
- Proficiency in Active Directory and Azure administration, with hands-on experience.
- Understanding of networking principles and protocols.
- Familiarity with ticketing systems and IT service management tools.
- Knowledge of 3CX Voice over IP systems/technologies would be advantageous.
This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:
- A dynamic and collaborative work environment.
- Opportunities for professional development and training.
2nd Line IT Support Engineer in Lichfield employer: Adria Solutions Ltd
Contact Detail:
Adria Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Lichfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd line support. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common troubleshooting scenarios. We recommend practising with mock interviews to build your confidence and ensure you can showcase your expertise effectively.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Apply through our website for the best chance at landing that 2nd Line IT Support Engineer role. We’re all about making the application process smooth and straightforward, so don’t miss out!
We think you need these skills to ace 2nd Line IT Support Engineer in Lichfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line IT support. We want to see how you've tackled hardware and software issues, so don’t hold back on those details!
Showcase Your Skills: When writing your application, emphasise your proficiency in Active Directory and Azure administration. We love seeing candidates who can demonstrate their technical skills clearly.
Be Personable: Remember, we’re looking for someone who can connect with end-users. Use a friendly tone in your cover letter to show us you’re approachable and ready to help!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure administration, and networking principles. Be ready to discuss specific scenarios where you've resolved issues or improved processes, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT problems in the past. Think about times when you had to escalate issues from 1st line support and how you provided expert assistance. This will demonstrate your capability as a 2nd Line IT Support Engineer.
✨Familiarise Yourself with Their Tools
If you know what ticketing systems or IT service management tools the company uses, do some research on them. Being able to speak about these tools during the interview will show that you're proactive and ready to hit the ground running.
✨Emphasise Continuous Learning
Since the role involves staying updated with emerging technologies, be prepared to discuss how you keep your skills sharp. Mention any recent training, certifications, or self-study you've undertaken, and express your enthusiasm for professional development.
