At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues across the business.
- Company: Join a dynamic team in a growing company focused on technology.
- Benefits: Enjoy life insurance, cashback healthcare, and exclusive retail discounts.
- Other info: Great opportunities for learning and career growth in a supportive environment.
- Why this job: Be the go-to tech hero and make a real difference in people's work lives.
- Qualifications: Experience in IT support and strong knowledge of Microsoft environments.
We’re looking for a proactive IT Support Technician to provide high‑quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.
Key Responsibilities
- Deliver 1st/2nd line support via phone, email, and in person
- Manage and resolve support tickets, escalating when needed
- Install, configure, and maintain laptops, desktops, Macs, and software
- Troubleshoot hardware, software, and mobile device issues
- Maintain IT asset records and equipment storage
- Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
- Assist with IT projects, system upgrades, and office moves
What You’ll Bring
- Experience in IT support or service desk roles
- Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
- Good understanding of PC hardware and basic networking
- Experience with ticketing systems (desirable)
- Relevant certifications (CompTIA, MCP) are a bonus
Skills
- Excellent communication and customer service
- Proactive, hands-on approach
- Strong multitasking and prioritisation abilities
- Willingness to learn and develop
Benefits
- Life insurance
- Cashback healthcare plan
- Retail and high street discounts
- Additional enhanced benefits with service
If you’re passionate about delivering great IT support and want to join a growing team, we’d love to hear from you. We welcome applicants from all backgrounds.
Interested? Please Click Apply Now!
IT Support Technician (Leyland) employer: Adria Solutions Ltd
Join our dynamic team in Leyland as an IT Support Technician, where you'll enjoy a supportive work culture that values proactive problem-solving and continuous learning. We offer competitive benefits including life insurance, a cashback healthcare plan, and retail discounts, alongside opportunities for professional growth within a collaborative environment. Be part of a company that prioritises employee well-being and development while making a meaningful impact through your technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (Leyland)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace IT Support Technician (Leyland)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and showcases your skills relevant to the role. We want to see how your background aligns with what we’re looking for, so don’t be shy about mentioning your knowledge of Windows environments and any relevant certifications.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills:In your application, highlight specific examples where you’ve successfully resolved IT issues. We’re looking for proactive individuals, so share stories that demonstrate your hands-on approach and ability to troubleshoot effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Adria Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and any relevant hardware. Be ready to discuss how you've tackled IT issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
As an IT Support Technician, communication is key. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be sure to mention it! If not, do a bit of research on common systems used in IT support. This shows you're proactive and willing to learn.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Brush up on troubleshooting methods for hardware and software issues, and be ready to explain your thought process. This will demonstrate your problem-solving skills.
